Senior Manager - Business Process Transactions

DXC Technology; Taguig; On-site; PHP 1,116,000 - 1,674,000; Full time

Benefits offered by this job

Health Insurance (HMO)

Life Insurance

Vacation and sick leave

Expanded maternity and paternity leave

Company-sponsored training

Retirement program

Job summary

DXC Technology in Taguig is hiring a Senior Manager for Business Process Transactions to enhance operational efficiency and oversee daily operations. The candidate should have 15+ years of experience, including 8 years in Life & Annuities, and a Bachelor's degree. Responsibilities include leading process improvements, supervising teams, and collaborating with cross-functional units. Benefits include health insurance, vacation leave, and professional development opportunities.

Qualifications

• Minimum 8 years in Life & Annuities and 15+ years in BPS call center.
• Proven experience in business process transactions.
• Relevant certifications such as Six Sigma or PMP are a plus.

Responsibilities

• Lead process improvement initiatives and manage daily operations.
• Collaborate with teams to enhance and streamline business processes.
• Supervise and mentor a team of managers and analysts.

Skills

Business process management

Risk management

Insurance technology platforms

Leadership and mentorship

Call center experience

Continuous learner

Education

Bachelor's degree in relevant field

Advanced degree a plus

Job description

Senior Manager – Business Process Transactions

Location: DXC Technology Philippines, Taguig, National Capital Region, Philippines

DXC Technology is a Fortune 500 Global IT Services Leader with over 130,000 employees in more than 70 countries. We deliver mission‑critical IT services that transform global businesses.

Key Responsibilities

• Life & Annuities domain expert with call center experience
• Hands on problem solving, risk management and drive solutions
• Minimum 8 years of experience in L&A and overall experience of 15+ years in the BPS call center space
• Optimizing operational expenses while ensuring delivery remains within budget
• Experience with insurance technology platforms, automation tools, and digital transformation initiatives
• Lead process improvement initiatives and manage daily operations, focusing on achieving efficiency and compliance
• Supervise and mentor a team of managers, senior analysts, and analysts
• Collaborate with cross‑functional teams to enhance and streamline business processes
• Analyze data and performance metrics to identify areas for improvement
• Ensure that the team meets or exceeds performance targets and quality standards
• Participate in budget planning and resource allocation
• Report regularly on process performance and improvements
• Contribute to the development of strategic process‑related plans

Basic Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

Benefits

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 – 20 days’ vacation and 15 days sick leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non‑Taxable Allowance (De‑minimis)
• Company‑sponsored trainings upskilling, and certification
• SMART First Working Arrangements
• Healthy and encouraging work environment
• Recognition and pay for performance culture
• Supplemental pay (standby/shift)
• Retirement program
• Employee assistance program

DXC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other protected characteristic.