Life Insurance Customer Service Pro — Process & Data

DXC Technology; Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Professional growth opportunities

Collaborative and inclusive workplace

Job summary

DXC Technology in Manila is seeking a Customer Service Representative to support life insurance processes and client service. The role requires collaborating with analytics teams, handling transactions with accuracy, and aiding process improvements to drive efficiency.

You will work with a supportive team to meet performance targets, while upholding compliance and delivering reliable service in a dynamic environment.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 2+ years of relevant work experience.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Execute business process transactions with accuracy and procedures.
• Collaborate with senior analysts and managers.
• Participate in process improvement and data analysis.
• Identify bottlenecks and support quality assurance.
• Ensure compliance with standards and procedures.
• Support data trend analysis and reporting.
• Update and maintain process documentation.
• Work with the team to meet performance targets.

Skills

Bachelor's degree

2+ years experience

Process transactions

Process optimization

Continuous learner

Education

Bachelor's degree

Masters preferred

Job description

DXC Technology in Manila is seeking a Customer Service Representative to support life insurance processes and client service. The role requires collaborating with analytics teams, handling transactions with accuracy, and aiding process improvements to drive efficiency.

You will work with a supportive team to meet performance targets, while upholding compliance and delivering reliable service in a dynamic environment.