Customer Service Representatives - Life Insurance

DXC Technology; Manila; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Professional growth opportunities

Collaborative and inclusive workplace

Job summary

DXC Technology in Manila is seeking a Customer Service Representative to support life insurance processes and client service. The role requires collaborating with analytics teams, handling transactions with accuracy, and aiding process improvements to drive efficiency.

You will work with a supportive team to meet performance targets, while upholding compliance and delivering reliable service in a dynamic environment.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience.
• Typically, 2+ years of relevant work experience.
• Proven experience in business process transactions.
• Proficiencies in business process management and optimization.
• A continuous learner that stays abreast with industry knowledge and technology.

Responsibilities

• Execute business process transactions with accuracy and procedures.
• Collaborate with senior analysts and managers.
• Participate in process improvement and data analysis.
• Identify bottlenecks and support quality assurance.
• Ensure compliance with standards and procedures.
• Support data trend analysis and reporting.
• Update and maintain process documentation.
• Work with the team to meet performance targets.

Skills

Bachelor's degree

2+ years experience

Process transactions

Process optimization

Continuous learner

Education

Bachelor's degree

Masters preferred

Job description

Job Description

Your Next Big Career Move Starts at DXC Technology

We’re Hiring: Customer Service Representatives - Life Insurance Industry

Location: DXC Manila IPC McKinley Hill, Taguig City

Employment Type: Full Time

At DXC, we build strong connections, embrace innovation, and empower our people to grow. We’re looking for a Customer Service Representatives - Life Insurance Industry who is motivated, skilled, and eager to contribute to meaningful projects.

Key Responsibilities

• Execute business process transactions, focusing on accuracy and adherence to procedures.
• Collaborate with senior analysts and managers.
• Participate in process improvement projects and data analysis.
• Assist in identifying process bottlenecks and quality assurance.
• Ensure compliance with established standards and procedures.
• Support senior analysts in analyzing data trends and reporting.
• Assist in updating and maintaining process documentation.
• Work with the team to meet performance targets and quality standards.

Qualifications

• Bachelor's degree in a relevant field or equivalent combination of education and experience
• Typically, 2+ years of relevant work experience
• Proven experience in business process transactions
• Proficiencies in business process management and optimization
• A continuous learner that stays abreast with industry knowledge and technology

Other Qualifications

• Advanced degree in a relevant field a plus
• Relevant certifications (e.g., Six Sigma, PMP) or significant relevant work experience a plus

What We Offer

• Competitive compensation and benefits
• Professional growth opportunities
• A collaborative and inclusive workplace

About DXC

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.