Customer Service Representative (Life Insurance)

DXC Technology; Philippines; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vacation Leave

Sick Leave

Maternity Leave

Paternity Leave

De-minimis Allowance

Training & Certification

Flexible Working

Wellbeing Support

Retirement Program

Employee Assistance

Job summary

DXC Technology is hiring for an insurance support role in the Philippines. You will handle inbound calls from policy holders and providers, log transactions with accuracy, and ensure timely resolution of inquiries. The role focuses on delivering reliable information and service while following SLAs.

The position offers a stable career with health and life insurance benefits, paid leave, and opportunities for professional development within a flexible work arrangement.

Qualifications

• Experience handling inbound calls from insurance policy holders or providers.
• Data entry and logging of transactions per SLAs.
• Timely resolution of customer inquiries and requests.
• Accurate information delivery using appropriate tools.
• Thorough case research to meet client expectations.
• Deliver high quality, efficient service.

Responsibilities

• Handle inbound calls from insurance policy holders/providers.
• Log transactions and cases per SLAs.
• Monitor and resolve customer inquiries and requests promptly.
• Provide accurate information with proper tools and methods.
• Research and investigate cases to meet client expectations.
• Deliver high-quality, effective service.

Skills

Customer service

Data entry

SLA compliance

Research skills

Communication

Job description

Job Description:

Paving the way in Digital Transformation

DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

_ Accelerate your career and reimagine the possibilities with DXC! _

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud,applications,security,IT Outsourcing,business process outsourcingandmodern workplace.

DXC Philippines is an award-winning Employer of Choice and a recipient of the Global Best Employer BrandandLinkedin’s Top 15 Companies in the Philippines.

Job Description:

• Responsible in handling inbound calls from insurance policy holders and providers
• Manages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)
• Accountable in the monitoring and timely resolution of customer inquiries and requests
• Provides accurate, valid, and complete information with the use of the right methods and tools
• Conducts thorough research and investigation of cases to meet client’s expectations
• Deliveries high quality, effective, and efficient service

Compensation and benefits are the heart of our employment as we venture in offering security and stability to our colleagues.

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 days vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• Flexible Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Covid19 Support
• Retirement Program
• Employee Assistance Program

At DXC Technology, we prioritize in-person collaboration and encourage employees to work from a DXC office when appropriate. We also recognize that flexibility is important and understand that work arrangements may vary depending on the role and business needs. DXC reserves the right to adjust work location arrangements (temporarily or permanently) in response to evolving business requirements.

If you are motivated to deliver excellent result, want to grow your career and make a difference _ come join us! _

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.