Life Insurance Customer Service Specialist — Process & Data Analytics

DXC Technology Inc.; Philippines; Remote; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Professional growth opportunities

Collaborative and inclusive workplace

Job summary

DXC Technology Inc. in Manila is seeking a Customer Service Representative to support life insurance processes, transactions, and data analysis. The role emphasizes accuracy, adherence to procedures, and collaboration with senior analysts and managers.

You will participate in process improvement projects, help identify bottlenecks, ensure compliance with standards, and contribute to documentation and reporting while growing your career in a supportive, inclusive environment.

Qualifications

• Bachelor's degree in a relevant field with 2+ years of work experience.
• Experience in business process transactions and data analysis.
• Knowledge of BPM and process optimization.

Responsibilities

• Execute business process transactions with accuracy and adherence to procedures.
• Collaborate with senior analysts and managers.
• Participate in process improvement projects and data analysis.
• Identify process bottlenecks and support quality assurance.
• Ensure compliance with established standards and procedures.
• Support senior analysts in analyzing data trends and reporting.
• Update and maintain process documentation.
• Work with the team to meet performance targets and quality standards.

Skills

2+ years experience

Business process management

Process optimization

Data analysis

Collaboration with senior analysts

Education

Bachelor's degree or equivalent

Job description

DXC Technology Inc. in Manila is seeking a Customer Service Representative to support life insurance processes, transactions, and data analysis. The role emphasizes accuracy, adherence to procedures, and collaboration with senior analysts and managers.

You will participate in process improvement projects, help identify bottlenecks, ensure compliance with standards, and contribute to documentation and reporting while growing your career in a supportive, inclusive environment.