Level Up Your CX Career: Frontline Support Role

Concentrix Philippines; Quezon City; On-site; PHP 257,000 - 324,000; Full time

Job summary

Concentrix Philippines is seeking energetic Customer Service Representatives at our Eton Centris location in Quezon City. This full-time role handles inbound and outbound calls to support our clients' customers, delivering professional, empathetic service that builds lasting relationships.

You will be part of a collaborative team, focused on accuracy, efficiency, and customer satisfaction, while developing your skills in a supportive environment.

Qualifications

• Must be customer-focused with ability to handle inquiries and resolve issues.
• Strong communication and interpersonal skills preferred.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner.
• Provide accurate information about products and services to customers.
• Document customer interactions accurately in the call management system.
• Process customer requests, transactions and orders while maintaining data accuracy and security.
• Handle customer complaints with empathy and patience, working towards satisfactory resolutions.

Skills

Customer service

Communication skills

Empathy

Job description

Concentrix Philippines is seeking energetic Customer Service Representatives at our Eton Centris location in Quezon City. This full-time role handles inbound and outbound calls to support our clients' customers, delivering professional, empathetic service that builds lasting relationships.

You will be part of a collaborative team, focused on accuracy, efficiency, and customer satisfaction, while developing your skills in a supportive environment.