Fresh Start CSR - Dynamic Call Center in Eastwood (Flexible)

Concentrix Philippines; Quezon City; On-site; PHP 223,000 - 357,000; Full time

Job summary

Concentrix Philippines is seeking motivated individuals for the role of Customer Service Representative at our Eastwood Quezon City location. You will be the voice of our clients, delivering courteous support and maintaining high service standards in a fast-paced call centre environment.

The role emphasizes effective communication, problem-solving, and the ability to handle multiple tasks while delivering quality customer experiences.

Qualifications

• High school diploma or equivalent as minimum requirement.
• Strong communication skills to articulate information clearly and professionally.
• Excellent listening skills with genuine empathy for customer concerns.
• Ability to multitask and manage time effectively in a busy environment.
• Problem-solving mindset with practical solutions.
• Proficiency with computer systems and willingness to learn new software.

Responsibilities

• Handle inbound and outbound customer calls professionally and empathetically.
• Respond to inquiries, complaints and requests with prompt, accurate solutions.
• Document customer interactions using company systems and tools.
• Maintain accurate records of all customer transactions and follow-ups.
• Identify customer needs and provide product or service recommendations.
• Escalate complex issues to supervisors or specialized teams as needed.
• Adhere to policies, procedures and quality standards in all interactions.
• Meet and exceed individual and team performance targets (call quality, handling time, CSAT).
• Participate in training and development to enhance skills and product knowledge.
• Collaborate with team members to maintain a positive work environment.

Skills

Communication skills

Empathy

Multitasking

Problem solving

Computer literacy

Attention to detail

Time management

Adaptability

Customer service

Education

High school diploma

Job description

Concentrix Philippines is seeking motivated individuals for the role of Customer Service Representative at our Eastwood Quezon City location. You will be the voice of our clients, delivering courteous support and maintaining high service standards in a fast-paced call centre environment.

The role emphasizes effective communication, problem-solving, and the ability to handle multiple tasks while delivering quality customer experiences.