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ALORICA TELESERVICES, INC.; Davao City; On-site; PHP 260,000 - 360,000; Full time

Job summary

ALORICA TELESERVICES, INC. in Davao City is seeking a Customer Support Associate to handle on-site calls, troubleshoot account requests, service questions and technical concerns related to telecommunications products.

The role requires a Senior High School graduate, strong written English, typing speed of 30–35 WPM, and a customer-focused approach. Shifting schedules including night shifts and weekends are expected.

Qualifications

• Senior High School graduate or equivalent.
• Good written English communication skills.
• Typing speed of at least 30–35 WPM.
• Strong problem-solving skills and a customer-focused approach.
• Willingness to work on-site in Davao with shifting schedules, including night shifts and weekends.
• BPO or chat support experience is an advantage, but entry-level applicants are welcome.
• At least one valid ID such as UMID, Postal, National ID or Driver's License.

Responsibilities

• Assist customers promptly and professionally through calls.
• Troubleshoot customer inquiries, account requests, and general service questions in real time.
• Provide technical support for telecommunications products and services.
• Maintain accurate customer records and document customer interactions.
• Deliver a high standard of customer service and contribute to strong satisfaction ratings.

Skills

English communication

Typing speed 30–35 WPM

Problem solving

Customer-focused

Willingness to work on-site

Education

Senior High School

Job description

About the role

Join a customer support team in Davao and provide prompt, professional assistance to customers through calls. In this role, you will troubleshoot account requests, service questions, and technical concerns related to telecommunications products and services while delivering a high standard of customer service.

Key responsibilities

• Assist customers promptly and professionally through calls.
• Troubleshoot customer inquiries, account requests, and general service questions in real time.
• Provide technical support for telecommunications products and services.
• Maintain accurate customer records and document customer interactions.
• Deliver a high standard of customer service and contribute to strong satisfaction ratings.
• Work on-site in Davao on shifting schedules, including night shifts and weekends.

What we're looking for

• At least a Senior High School graduate or a High School graduate under the old curriculum.
• Good written English communication skills.
• Basic typing speed of at least 30–35 WPM.
• Strong problem-solving skills and a customer-focused approach.
• Willingness to work on-site in Davao and follow shifting schedules, including night shifts and weekends.
• BPO or chat support experience is an advantage, but entry-level applicants are welcome.
• At least one valid ID, such as UMID, Postal, National, valid government-issued travel document or Driver's License.