Leave of Absence Coordinator | Work From Home | Day Shift | Weekends Off

Emapta; Metro Manila; Remote; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Day 1 HMO coverage with free dependent

Competitive Salary Package

Permanent WFH arrangement

Fixed weekends off

Salary Advance Program

Job summary

Emapta is seeking a Leave of Absence Coordinator to streamline leave administration across global clients. You will support AbsenceSoft workflows, manage client configurations, and generate reports for US-based employers.

The role emphasizes accuracy, initiative, and quick learning in a fast-paced environment. The position offers permanent WFH with day shift hours and weekends off, plus ongoing training through Emapta Academy and comprehensive government and company benefits.

Qualifications

• 1 to 3 years of relevant professional experience.
• Familiarity with AbsenceSoft, Worksite, Prism, ClientSpace and reporting tools.
• Proficiency in report preparation, Excel formatting, data filtering, and basic data organization.
• Ability to learn new processes quickly with minimal supervision.
• Strong attention to detail in client configurations and reports.
• Ability to work in a fast-paced environment with shifting priorities.
• Clear communication with internal teams, IT, and clients.

Responsibilities

• Set up new clients in AbsenceSoft, including Worksite and Prism access.
• Prioritize same-day client setup for next-business-day availability.
• Update client contact information and access permissions.
• Configure Stage and Production site access for new members.
• Configure and update templates after approval.
• Monitor AbsenceSoft support tickets and escalate when needed.
• Generate ad hoc and recurring reports in AbsenceSoft Insights.
• Prepare weekly overdue task reports for the LOA team.
• Review case queues and distribute workloads for accurate ownership.
• Assist with client policy reviews and custom configurations.
• Perform basic workflow updates in AbsenceSoft after training.

Skills

years of experience

AbsenceSoft

Worksite

Prism

ClientSpace

reporting

Excel

data organization

attention to detail

communication

Tools

AbsenceSoft

Worksite

Prism

ClientSpace

Job description

Master HR Technology and Simplify Leave Administration for Global Businesses

Precision meets purpose in the world of global HR technology! Become a Leave of Absence Coordinator at Emapta and streamline leave administration, optimize AbsenceSoft workflows, and support US businesses. Strengthen employee experiences while gaining international exposure, developing specialized expertise, and establishing a lasting career among Emapta's top 1% talent.

Job Overview

• Employment Type: Full-time
• Shift: Day Shift, Weekends Off
• Work Setup: Work From Home

Exciting Perks Await!

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

Skills & Experience

• 1 to 3 years of relevant professional experience
• Strong technical aptitude and ability to learn new systems quickly
• Familiarity with or ability to navigate platforms such as AbsenceSoft, Worksite, Prism, ClientSpace, and reporting tools
• Ability to learn new processes quickly with minimal supervision
• Strong attention to detail in client configurations, report reviews, case assignments, and error identification
• Ability to work effectively in a fast-paced environment with shifting priorities
• Independent and proactive work style, with the initiative to identify outstanding tasks and request additional work when capacity allows
• Strong reliability and ability to complete time-sensitive tasks on the same day when required
• Ability to manage transactional tasks and routine administrative responsibilities
• Basic understanding of leave-of-absence (LOA) concepts; prior leave administration experience is not required
• Ability to interpret straightforward leave policy requirements with appropriate guidance
• Ability to work comfortably in a primarily internal support role with limited client interaction
• Sound judgment to identify complex policy, workflow, integration, or client issues that require escalation
• Clear communication skills to collaborate effectively with internal teams, IT personnel, and clients when necessary
• Proficiency in report preparation, Excel formatting, data filtering, and basic data organization
• Preference for a dedicated assignment to the leave administration team rather than a shared-work model

Your Daily Tasks

AbsenceSoft-Related Initial Duties

• Complete new client setup in AbsenceSoft, including activation of Worksite and Prism access and updates to the leave-of-absence (LOA) page.
• Prioritize same-day client setup to ensure new accounts are available for team use by the next business day.
• Update client contact information upon notification of changes from the team.
• Configure access to Stage and Production sites for new team members.
• Upload revised letter and communication templates after final approval of the content.
• Monitor AbsenceSoft support tickets, collect missing information, and elevate issues that require additional input or approval.
• Generate ad hoc reports upon request and configure recurring reports in AbsenceSoft Insights.
• Prepare and distribute weekly overdue task reports to the team.
• Review case queues, priorities, existing ownership, and specialist workloads to support accurate case assignments.
• Assist with client policy reviews and custom policy configurations after achieving proficiency in standard client setup.
• Perform basic workflow updates in AbsenceSoft after completion of training and with appropriate oversight.
• Assist with the closure of AbsenceSoft accounts when clients transition leave administration in-house.

Non-AbsenceSoft Initial Duties

• Manage leave queues in ClientSpace and AbsenceSoft to identify cases for reassignment, existing specialist ownership, or new allocation.
• Support disability queues by sending short-term disability (STD) approval letters to clients when no further action is required.
• Complete employer statements through Unum after appropriate training.
• Respond to straightforward information requests, including retrieval of pay stubs from Prism.
• Close terminated client accounts in Prism when leave administration services end.
• Prepare and distribute weekly reminder reports to the LOA team.

AbsenceSoft-Related Future Duties

• Support the interpretation of complex leave policies with appropriate review and approval.
• Resolve routine AbsenceSoft support tickets independently as system proficiency develops.
• Monitor AbsenceSoft API errors and elevate issues to IT, development teams, or appropriate technical resources.
• Develop a working knowledge of system integrations across AbsenceSoft, Prism, Worksite, and ClientSpace.
• Close client accounts in AbsenceSoft when leave administration services terminate.

Non-AbsenceSoft Future Duties

• Support return-to-work processes as responsibilities expand.
• Follow up on intermittent leave cases as responsibilities develop.
• Coordinate with IT to resolve system or integration issues and determine appropriate escalation procedures.

About the Client

Our client is a US-based professional employer organization (PEO) specializing in comprehensive human resources outsourcing solutions. They provide employee benefits administration, payroll processing, leave management, HR compliance, risk management, and workforce technology services. Through integrated HR platforms, personalized consulting, and dedicated support teams, they help businesses streamline administrative processes, manage employee absences, and navigate complex employment regulations. Their expertise enables organizations to reduce operational burdens, improve workforce efficiency, strengthen employee experiences, and focus on sustainable business growth and long‑term success.

Join the Top 1% Talent. A better career. A better life.

Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2026 for the fifth year in a row and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.