Leasing Executive

I'M Hotel; Makati; On-site; PHP 279,000 - 446,000; Full time

Job summary

I'M Hotel in Makati is seeking a Leasing Executive to drive leasing operations through lead generation, tours, and applicant support. You will use CRM and AI-assisted tools to engage prospects and convert inquiries into leases, while coordinating with property management and reception teams to ensure smooth occupancy and guest experience.

The role emphasizes strong communication, customer service, and organizational skills, with flexibility to work weekends and holidays as needed.

Qualifications

• Experience in leasing, real estate, property management, hospitality, sales, or customer service.

Responsibilities

• Conduct property tours and present available units, amenities, pricing, policies, and lease terms.
• Generate, qualify, nurture, and follow up with leasing leads through direct outreach, referrals, social media, digital platforms, and AI-assisted tools.
• Create and manage property listings and leasing content across relevant platforms.
• Use CRM, AI chatbots, and automated tools to engage prospects, qualify leads, schedule viewings, and support conversions.
• Monitor lead activity, campaign performance, inquiry trends, and prospect behavior to improve leasing strategies.
• Ensure AI-generated communications and marketing materials are accurate, professional, brand-aligned, and compliant with company policies.
• Assist prospects with applications, leasing documentation, and move-in coordination.
• Maintain accurate records of leads, inquiries, viewings, applications, follow-ups, and leasing activities.
• Coordinate with property management and maintenance teams regarding unit readiness and occupancy.
• Support reception by welcoming guests, answering calls, managing visitor inquiries, and maintaining a professional reception environment.
• Perform other administrative and operational duties as assigned.

Job description

The Leasing Executive supports leasing operations by generating, qualifying, and converting leads; conducting property tours; assisting prospective tenants throughout the leasing process; and supporting front desk and reception operations. The role utilizes AI, CRM, and digital tools to improve lead generation, engagement, follow-up, and conversion.

Key Responsibilities

• Conduct property tours and present available units, amenities, pricing, policies, and lease terms.
• Generate, qualify, nurture, and follow up with leasing leads through direct outreach, referrals, social media, digital platforms, and AI-assisted tools.
• Create and manage property listings and leasing content across relevant platforms.
• Use CRM, AI chatbots, and automated tools to engage prospects, qualify leads, schedule viewings, and support conversions.
• Monitor lead activity, campaign performance, inquiry trends, and prospect behavior to improve leasing strategies.
• Ensure AI-generated communications and marketing materials are accurate, professional, brand-aligned, and compliant with company policies.
• Assist prospects with applications, leasing documentation, and move-in coordination.
• Maintain accurate records of leads, inquiries, viewings, applications, follow-ups, and leasing activities.
• Coordinate with property management and maintenance teams regarding unit readiness and occupancy.
• Support reception by welcoming guests, answering calls, managing visitor inquiries, and maintaining a professional reception environment.
• Perform other administrative and operational duties as assigned.

Qualifications

• Experience in leasing, real estate, property management, hospitality, sales, or customer service preferred.
• Experience with CRM, digital marketing, lead generation, social media, or AI tools is an advantage.
• Strong communication, presentation, sales, negotiation, and interpersonal skills.
• Customer-focused, professional, organized, and results-oriented.
• Proficient in basic computer applications, CRM, social media, and communication platforms.
• Able to manage multiple inquiries and follow-ups efficiently.
• Professional appearance and conduct.
• Willing to work flexible schedules, including weekends and holidays.

Key Performance Indicators

• Qualified leads generated, contacted, and followed up.
• Property tours and viewings conducted.
• Inquiry-to-application and viewing-to-lease conversion.
• Effectiveness of digital and AI-assisted lead-generation activities.Accuracy and completeness of leasing records.Customer service and tenant experience.Effectiveness in supporting reception operations.