Leasing Officer

HRTX; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

HRTX is seeking a Leasing Officer to generate leasing opportunities and convert prospects into tenants. You will support the end-to-end leasing process, including lead generation, property viewings, leasing documentation, and promotions to achieve occupancy and revenue targets.

You will also nurture relationships with brokers and corporate clients, coordinate with internal teams, and assist in tenant retention and move-in best practices to ensure a smooth experience for new tenants.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Real Estate Management, Hospitality Management or related field.
• At least 1 year of experience in leasing, property management, real estate, sales, business development, hospitality or customer service preferred.
• Fresh graduates with strong communication and sales aptitude may be considered.

Responsibilities

• Generate and qualify leasing leads through online platforms, referrals, walk-ins, social media and marketing channels.
• Respond promptly with accurate information on units, rates, amenities and terms.
• Conduct property tours and orient tenants on rules and policies.
• Prepare and process leasing quotations, contracts and documents.
• Coordinate with Finance and Property Management for billing and documentation.
• Monitor market trends and report occupancy and renewals.

Skills

Lead generation

Sales & negotiation

Communication

Team coordination

Organization

Education

Bachelor's degree in Business Administration/Marketing/Real Estate Management/Hospitality Management

Tools

Microsoft Office

Google Workspace

CRM software

Job description

The Leasing Officer is responsible for generating leasing opportunities, converting qualified prospects into tenants, and supporting the end-to-end leasing process to achieve occupancy and revenue targets. The role handles lead generation, property viewings, tenant engagement, leasing documentation, property promotion, and coordination with internal teams to ensure a smooth leasing and move-in experience.

The position will also support relationships with brokers, corporate clients, relocation agencies, and other business partners to generate additional leasing opportunities and support tenant retention.

Key Responsibilities:

1. Leasing Sales & Lead Generation

• Generate and qualify leasing leads through online platforms, referrals, walk-in inquiries, social media, and other marketing channels.
• Respond promptly to inquiries and provide accurate information on available units, rental rates, amenities, and leasing terms.
• Conduct regular follow-ups with prospects to move leads through the leasing pipeline and maximize conversion.
• Maintain an updated database of prospects, leads, corporate accounts, and leasing activities.
• Achieve assigned leasing, occupancy, and conversion targets.
• Support the development of relationships with brokers, corporate accounts, relocation agencies, and other referral partners.
• Participate in client visits, broker meetings, networking activities, and other business development initiatives.

2. Property Viewing & Tenant Engagement

• Conduct property tours and provide complete orientation on available units, facilities, amenities, house rules, and property policies.
• Understand prospective tenants' requirements and recommend suitable units and leasing options.
• Explain lease terms, rental rates, payment requirements, move-in procedures, and other relevant policies.
• Maintain professional and responsive communication with prospective and existing tenants.
• Address basic leasing-related concerns and coordinate unresolved issues with the appropriate internal team.

3. Leasing Documentation & Processing

• Assist prospective tenants throughout the leasing process, from application and document submission through screening and contract signing.
• Prepare and process leasing quotations, contracts, forms, and other required documents.
• Ensure all required tenant documents are complete and accurate prior to endorsement for move-in.
• Coordinate with Finance, Property Management, and other relevant teams regarding billing, documentation, and tenant requirements.
• Maintain organized and updated records of leasing transactions and tenant information.

4. Property Marketing & Promotions

• Assist in preparing and posting property listings across relevant online and offline platforms.
• Ensure property advertisements contain accurate and updated information, rates, availability, and promotional offers.
• Monitor inquiries and listing performance and recommend improvements to increase lead generation.
• Support property open houses, leasing events, promotional activities, and other occupancy initiatives.

5. Tenant Retention & Lease Renewals

• Support lease renewal activities by monitoring upcoming lease expirations and coordinating renewal offers.
• Assist in preparing and endorsing renewal proposals at least 30 days before lease expiration.
• Maintain regular communication with existing tenants to identify concerns, renewal opportunities, and potential referrals.
• Conduct periodic relationship check-ins with existing tenants to support retention and tenant satisfaction.

6. Move-in & Cross-functional Coordination

• Coordinate with Property Management and Maintenance teams to ensure units are ready for scheduled move-in.
• Support unit turnover readiness and ensure units are prepared 24–48 hours before scheduled move-in, whenever applicable.
• Ensure tenants receive proper orientation on move-in procedures, house rules, and property guidelines.
• Coordinate with Finance, Property Management, and Maintenance to facilitate a smooth tenant move-in and resolve leasing-related concerns.

7. Market Monitoring & Reporting

• Monitor competitor properties, rental rates, promotions, occupancy levels, and market trends.
• Provide basic market feedback and recommendations to support leasing and promotional strategies.
• Prepare regular reports on leads, viewings, conversions, occupancy, renewals, and other leasing activities.
• Ensure accurate and timely updating of leasing trackers and systems.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Real Estate Management, Hospitality Management, or a related field.
• At least 1 year of experience in leasing, property management, real estate, sales, business development, hospitality, or customer service is preferred.
• Fresh graduates with strong communication skills and demonstrated sales aptitude may also be considered.
• Strong verbal and written communication skills.
• Customer-oriented with good interpersonal and relationship-building skills.
• Strong sales and negotiation skills with a results-oriented mindset.
• Able to confidently conduct property presentations and client meetings.
• Organized and detail-oriented, with the ability to manage multiple prospects and leasing transactions.
• Proficient in Microsoft Office and Google Workspace; experience with CRM or property management systems is an advantage.
• Willing to work on weekends, holidays, or flexible schedules based on operational requirements.