Leasing and Tenant Services Specialist

Hire Hangar; Manila; Remote; PHP 3.503.000 - 4.777.000; Vollzeit

Zusammenfassung

Hire Hangar Global is seeking a proactive Leasing and Tenant Services Specialist to support leasing operations and tenant experience across a US residential portfolio. This remote role focuses on handling inquiries, leases, renewals, rent follow-up, maintenance coordination, and vendor management to keep occupancy high.

Candidates should have 1+ years US residential property management experience and be adept with remote collaboration tools and US platforms.

Qualifikationen

• 1+ years of leasing or property management experience within the US residential real estate market.
• Experience across leasing, rent collection, tenant communication, and maintenance coordination.
• Working knowledge of US leasing practices, rental agreements, and tenant management processes.
• Experience using US property management platforms such as AppFolio, Buildium, Yardi, or similar.
• Must have prior remote work experience and be fluent with remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar) and ideally worked with US-based companies.

Aufgaben

• Handle inbound leasing inquiries, schedule showings, and guide prospective tenants through the application process.
• Prepare and manage lease agreements, renewals, and related documentation.
• Monitor rent collection, identify delinquencies, and follow up with tenants on outstanding balances.
• Coordinate and track maintenance and repair requests, ensuring timely resolution through vendor management.
• Build and maintain strong tenant relationships, addressing concerns and resolving issues efficiently.
• Manage move-in and move-out coordination including walkthroughs, inspections, and deposit tracking.
• Maintain up-to-date tenant records, lease files, and property data within property management systems.
• Provide regular updates to property owners on occupancy, maintenance status, and tenant matters.

Kenntnisse

US residential leasing

Tenant relations

Lease renewals

Remote work tools

Communication

Tools

AppFolio

Buildium

Yardi

Propertyware

Slack

Zoom

Google Workspace

Asana

Trello

Jobbeschreibung

Join Hire Hangar and work with fast-growing global companies while building a long-term career.

Job Title: Leasing and Tenant Services Specialist (US Property Management)

Location: Remote

Time Zone: US Time Zones (EST–PST)

Role Overview

We are looking for a proactive and tenant-focused Leasing and Tenant Services Specialist to support leasing operations and tenant experience across a US residential portfolio. This role is central to keeping occupancy rates high, tenants satisfied, and properties well-maintained. You will handle everything from leasing inquiries and lease renewals through to maintenance coordination and rent follow-up. Prior hands‑on experience working in US property management is essential — candidates without this background will not be considered.

Key Responsibilities

• Handle inbound leasing inquiries, schedule showings, and guide prospective tenants through the application process
• Prepare and manage lease agreements, renewals, and related documentation
• Monitor rent collection, identify delinquencies, and follow up with tenants on outstanding balances
• Coordinate and track maintenance and repair requests, ensuring timely resolution through vendor management
• Build and maintain strong tenant relationships, addressing concerns and resolving issues efficiently
• Manage move-in and move-out coordination including walkthroughs, inspections, and deposit tracking
• Maintain up-to-date tenant records, lease files, and property data within property management systems
• Provide regular updates to property owners on occupancy, maintenance status, and tenant matters

Required Qualifications

• 1+ years of leasing or property management experience within the US residential real estate market
• Demonstrated experience across leasing, rent collection, tenant communication, and maintenance coordination
• Working knowledge of US leasing practices, rental agreements, and tenant management processes
• Experience using US property management platforms such as AppFolio, Buildium, Yardi, or similar
• Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US-based companies. Applications without this experience will not be considered.

Preferred Qualifications

• Experience in leasing for multi-family or single-family residential portfolios in the US
• Knowledge of US fair housing laws and tenant rights regulations
• Familiarity with online listing platforms such as Zillow, Apartments.com, or similar
• Spanish language proficiency

Tools & Technology

• AppFolio, Buildium, Yardi, Propertyware, or similar
• Google Workspace
• Slack, Zoom
• Zillow, Apartments.com, or similar listing platforms
• Task and project management tools (Asana, ClickUp, Trello)

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