Learning & Performance Coach

Select VoiceCom; Cebu City; On-site; PHP 391,000 - 670,000; Full time

Benefits offered by this job

Medical/Dental coverage

Life insurance

Free weekly massage

Career development

Annual salary increase

Team outings

Job summary

Select VoiceCom, an American and Australian-owned call center services company, seeks a Training Analyst to align training with strategic objectives, boost agent performance, and foster a collaborative environment. The role emphasizes analysis, design, coaching, and cross‑functional collaboration to drive measurable business results.

The position emphasizes facilitating engaging training, designing materials, and monitoring KPIs to continuously improve outcomes and morale across teams in Cebu IT

Qualifications

• Bachelor's degree (4- or 5-year) in a relevant field.
• Proven experience in training and development, preferably in a customer service or call center environment.
• Excellent communication skills, both verbal and written, with proficiency in grammar and accent neutralization.

Responsibilities

• Conduct training sessions and workshops for employees.
• Facilitate discussions and activities to enhance learning and skill development.
• Demonstrates effective strategy in conducting Training Needs Analysis and designs training materials aligned with objectives.
• Monitor agent performance on the floor based on KPIs and provide tailored feedback to close gaps.
• Conduct regular one‑on‑one feedback sessions to support performance improvement.
• Assess individual training needs and develop tailored training plans.
• Ensure training programs comply with policies and regulations and maintain accurate records for reporting.
• Monitor and improve the quality of training delivery and content.
• Collaborate with Operations and stakeholders to align initiatives with organizational goals.

Skills

Facilitation

Instructional Design

Performance Coaching

Analytics

Stakeholder Collaboration

Education

Bachelor's degree (4- or 5-year)

Tools

Learning Management System (LMS)

Training tools

Job description

Select VoiceCom, an American and Australian-owned call center services company, seeks a Training Analyst to align training with strategic objectives, boost agent performance, and foster a collaborative environment. The role emphasizes analysis, design, coaching, and cross‑functional collaboration to drive measurable business results.

The position emphasizes facilitating engaging training, designing materials, and monitoring KPIs to continuously improve outcomes and morale across teams in Cebu IT