Training Analyst: Elevate Agent Performance & Growth

SVC PH Inc.; Cebu City; On-site; PHP 402,000 - 469,000; Full time

Benefits offered by this job

Salary package

HMO after 1 month

Life insurance

Weekly massage

Referral bonus

Career development

Team outings

Coffee & snacks

Office in Cebu IT Park

Job summary

Select VoiceCom in Cebu City is seeking a Training Analyst to start ASAP. The role focuses on aligning training initiatives with company goals, boosting employee performance and customer interactions, and fostering a collaborative environment.

Responsibilities include facilitating sessions, designing materials, monitoring KPIs, coaching agents, and ensuring training compliance. Great benefits and a supportive work culture are highlighted.

Qualifications

• Bachelor’s degree in a relevant field (4-5 years).
• Experience in training and development preferred.
• Strong communication, grammar, and accent neutralization skills.

Responsibilities

• Facilitate training sessions and workshops for employees.
• Design training materials and activities aligned with objectives.
• Monitor performance and provide tailored feedback to close gaps.
• Conduct regular coaching sessions with agents to boost performance.
• Develop tailored training plans to enhance capabilities.
• Ensure compliance and maintain training records for reporting.
• Monitor quality of training delivery and implement improvements.
• Collaborate with Operations to align training with goals.
• Pursue ongoing professional development in facilitation.

Skills

Excellent communication

Strong interpersonal

Leadership qualities

Reliability

Independence

LMS experience

Education

Bachelor’s degree (4- or 5-year course)

Job description

Select VoiceCom in Cebu City is seeking a Training Analyst to start ASAP. The role focuses on aligning training initiatives with company goals, boosting employee performance and customer interactions, and fostering a collaborative environment.

Responsibilities include facilitating sessions, designing materials, monitoring KPIs, coaching agents, and ensuring training compliance. Great benefits and a supportive work culture are highlighted.