Assistant Manager - Training (Voice and Accent)

WNS Careers - Philippines; Iloilo City; On-site; PHP 391,000 - 580,000; Full time

Job summary

WNS Careers - Philippines is seeking an experienced trainer in Iloilo City to design and deliver training programs for trainees and agents. The role requires exceptional communication, coaching, development and counseling abilities, with a focus on soft skills and effective training delivery.

The candidate should have 3-5 years in a trainer role within a BPO environment, and at least 2 years as Training Lead or Supervisor. Onsite work in Iloilo City is required.

Qualifications

• Bachelor's Degree required.
• 3-5 years as trainer in BPO industry.
• 2+ years as Training Lead or Training Supervisor (Soft Skills/Communications).
• Onsite fulltime in Iloilo City.
• BPO/training experience preferred.

Responsibilities

• Create training programs or projects to enhance trainee and agent effectiveness.
• Coach, develop andCounsel trainees to improve performance.
• Meet deadlines and manage multiple training initiatives.

Skills

Communication

Coaching

Development

Counselling

Problem solving

Decision making

Motivation

Training readiness

Education

Bachelor's Degree

Job description

Job Description:

• Excellent communication skills


• A flair for Coaching, Development and Counselling skills


• Problem solving skills and an ability to analyze and take decisions


• Ability to motivate trainees


• Ability to meet acute deadlines


• Flexibility and a willingness to take on additional responsibility as well as travel, if necessary, to train batches


• Good command over computer usage


• Should be from a BPO / Floor Support Training Experience


• Create training programs and / or projects to enhance trainee and agent effectiveness

Qualifications:

• Bachelor's Degree


• At least 3-5 years of experience as a trainer within BPO industry environment; at least 2 years as a Training Lead or Training Supervisor focusing on Soft Skills Training or Communications Training


• Amenable to work onsite fulltime in Iloilo City