Learning Operations Specialist, L&D Admin

Merck Kgaa; Philippines; Sur place; PHP 300 000 - 420 000; Plein temps

Résumé du poste

Merck Kgaa in the Philippines seeks a Learning & Development Services Specialist to deliver learning administration and support the Manila Hub - GES Employee Services. You will oversee class management, payments, reporting, and inquiries while ensuring compliance and confidentiality.

The role requires 2+ years in HR operations, experience with HR systems, and strong ownership, communication, and analytical skills. This is a full-time on-site position based in the Philippines.

Qualifications

• Bachelor’s degree in HR-related field.
• 2+ years in HR Operations or HR Generalist in SSC/BPO.
• Experience with HR systems such as Employee Central, MyLearning, and SuccessFactors.
• Familiarity with ServiceNow for case management.
• Proficient in MS Office applications.
• Strong ownership, accountability, and teamwork.
• Strong communication and analytical skills.

Responsabilités

• Deliver learning administration services per KPIs and SLAs.
• Manage class management, payments, reporting, and inquiries.
• Coordinate purchase requisitions for training expenses with policy compliance.
• Facilitate cross-charging of training costs to cost centers.
• Collaborate with stakeholders to fulfill learning needs.
• Respond to inquiries via ServiceNow with timely resolutions.
• Support leadership in achieving training/development goals.
• Maintain confidentiality of HR data.

Connaissances

Ownership

Communication

Attention to detail

Analytical thinking

Formation

Bachelor’s degree in HR/Business/Behavioral Sciences

HR Operations/HR Generalist experience

Outils

Employee Central

MyLearning

SuccessFactors

MS Office

Description du poste

Merck Kgaa in the Philippines seeks a Learning & Development Services Specialist to deliver learning administration and support the Manila Hub - GES Employee Services. You will oversee class management, payments, reporting, and inquiries while ensuring compliance and confidentiality.

The role requires 2+ years in HR operations, experience with HR systems, and strong ownership, communication, and analytical skills. This is a full-time on-site position based in the Philippines.