L&D Administration Specialist — Elevate Training

Merck Kgaa; Philippines; On-site; PHP 500,000 - 700,000; Full time

Job summary

Merck Kgaa in the Philippines is seeking a Learning and Development Specialist to support learning administration, class management, reporting, and inquiry handling. You will ensure KPI/SLA alignment, respond to inquiries via ServiceNow, and help meet training goals across the organization.

This role emphasizes confidentiality of HR data and collaboration with the Employee Services team in Manila. The ideal candidate holds a Bachelor’s degree in HR or related field, demonstrates ownership, works

Qualifications

• Bachelor’s degree in HR or related field.
• Experience administering learning programs and HR data.
• Ability to manage multiple stakeholders and maintain confidentiality.

Responsibilities

• Provide learning administration support including class management and reporting.
• Respond to inquiries and ensure timely resolution via ServiceNow.
• Align work with KPIs and SLAs while protecting sensitive information.

Skills

Learning administration

KPI/SLA management

HR processes

Stakeholder management

Attention to detail

Education

Bachelor’s degree in HR or related field

Tools

ServiceNow

MS Excel

Job description

Merck Kgaa in the Philippines is seeking a Learning and Development Specialist to support learning administration, class management, reporting, and inquiry handling. You will ensure KPI/SLA alignment, respond to inquiries via ServiceNow, and help meet training goals across the organization.

This role emphasizes confidentiality of HR data and collaboration with the Employee Services team in Manila. The ideal candidate holds a Bachelor’s degree in HR or related field, demonstrates ownership, works