L&D Services Specialist

Merck Kgaa; Philippines; Sur place; PHP 300 000 - 420 000; Plein temps

Résumé du poste

Merck Kgaa in the Philippines seeks a Learning & Development Services Specialist to deliver learning administration and support the Manila Hub - GES Employee Services. You will oversee class management, payments, reporting, and inquiries while ensuring compliance and confidentiality.

The role requires 2+ years in HR operations, experience with HR systems, and strong ownership, communication, and analytical skills. This is a full-time on-site position based in the Philippines.

Qualifications

• Bachelor’s degree in HR-related field.
• 2+ years in HR Operations or HR Generalist in SSC/BPO.
• Experience with HR systems such as Employee Central, MyLearning, and SuccessFactors.
• Familiarity with ServiceNow for case management.
• Proficient in MS Office applications.
• Strong ownership, accountability, and teamwork.
• Strong communication and analytical skills.

Responsabilités

• Deliver learning administration services per KPIs and SLAs.
• Manage class management, payments, reporting, and inquiries.
• Coordinate purchase requisitions for training expenses with policy compliance.
• Facilitate cross-charging of training costs to cost centers.
• Collaborate with stakeholders to fulfill learning needs.
• Respond to inquiries via ServiceNow with timely resolutions.
• Support leadership in achieving training/development goals.
• Maintain confidentiality of HR data.

Connaissances

Ownership

Communication

Attention to detail

Analytical thinking

Formation

Bachelor’s degree in HR/Business/Behavioral Sciences

HR Operations/HR Generalist experience

Outils

Employee Central

MyLearning

SuccessFactors

MS Office

Description du poste

L&D Services Specialist

Company : Merck Kgaa

Job Type : Full Time Philippines

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Job Description - L&D Services Specialist

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans - so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

As part of the overall Company strategy to drive quality-based, cost-efficient, and timely service delivery, this role will be part of the Manila Hub - GES Employee Services. The successful candidate will be responsible for providing learning administration support to the designated country or business adhering to the established KPIs and SLAs. Key responsibilities include overseeing tasks such as class management, payments management, reporting, inquiry management and stakeholder management.

Your Role:

• Deliver learning administration services as per agreed KPIs and SLAs.
• Follow established work instructions to ensure consistency and compliance with organizational policies.
• Provide comprehensive administrative support for learning and development including pre/post sessions activities, vendor coordination and payments management.
• Initiate purchase requisitions for training-related expenses, ensuring compliance with procurement policies and procedures.
• Facilitate cross-charging of participants training costs to appropriate cost centers.
• Collaborate with internal stakeholders to understand and fulfill their learning administration needs.
• Respond promptly to inquiries and ensure accurate resolution via ServiceNow.
• Actively work to achieve agreed and identified performance objectives in alignment with the Employee Services Leadership Team.
• Seek opportunities for continuous improvement and provide constructive feedback.
• Work with the Leadership Team to meet agreed training and development goals.
• Assess if customer requirements are being met effectively.
• Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hours in-order to fulfill real time business requirements.
• Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of the work.
• Ensure that all HR personnel data and sensitive information are kept confidential.

Strategic Impact

• Accountable in class and e-learnings management, vendor payment, reporting and inquiry management through tools and systems usage in relation to requests from the business sectors and HR organization.
• Understanding confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.
• Seeks opportunities for continuous improvement and drive for efficiency.

Who You Are:

• Bachelor’s degree in human resource management, Psychology, Behavioral Science, Social Sciences, Business Administration, or any equivalent degree.
• Preferably at least 2 years of experience specializing in an HR Operations or HR Generalist function from a Shared Services or BPO organization.
• Understanding and experience in the use of HR systems and tools (i.e. Employee Central, MyLearning, Success Factors, etc.).
• Understanding and experience in the use of Case Management systems and tools (i.e. Service Now).
• Adequate experience in using MS Office applications.
• Demonstrates strong sense of ownership and accountability for deliverables and results.
• Able to work well with others in a team environment and can work effectively with stakeholders.
• Demonstrates a strong commitment to understanding and meeting customer needs and expectations.
• Contribute to our culture of continuous learning and development by identifying areas for improvement.
• Excellent critical and analytical skills with ability to solve complex problems.
• Strong attention to details and accuracy in data.
• Strong communication skills with the ability to present information in a clear and concise manner.

What we offer:

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!