L&D Team Lead: HR Operations & People Growth

Merck Group; Taguig; Sur place; PHP 900 000 - 1 300 000; Plein temps

Résumé du poste

Merck Group in Taguig is seeking an HR Operations Manager to lead a team delivering efficient, KPI-driven administration services. You will manage performance reviews, drive continuous improvement, and collaborate with MSPs and stakeholders globally.

The role requires a Bachelor's degree in a related field and 3–5 years in HR operations or generalist work within shared services or BPO. Flexibility and cross-cultural collaboration are essential.

Qualifications

• Bachelor's degree in HRM, psychology, behavioral science or business.
• 3–5 years in HR operations or generalist roles in shared services/BPO.
• Experience with HR systems such as LMS, SAP SuccessFactors, etc.
• Strong leadership, problem solving, analytics, and stakeholder skills.

Responsabilités

• Lead the team to deliver efficient, accurate admin services per KPIs/SLAs.
• Track service delivery and report against KPIs/SLAs with leadership.
• Direct talent management and performance review cycles for the team.
• Drive continuous improvement and provide constructive feedback.
• Plan strategically to partner with MSPs and stakeholders.
• Support Learning & Development operations in talent & development cycles.
• Ensure confidential handling of HR data and sensitive information.
• Collaborate across levels and teams to meet objectives.
• Perform related tasks as assigned.

Connaissances

Leadership

HR Operations

HR systems

SAP P40

SuccessFactors

Case management tools

MS Office

Stakeholder management

Communication skills

Multicultural experience

Formation

Bachelor's degree in HRM / Psychology / Behavioral Science / Business Administration

Outils

SAP P40

SuccessFactors

Service Now

Neocase

LMS

MS Office

Description du poste

Merck Group in Taguig is seeking an HR Operations Manager to lead a team delivering efficient, KPI-driven administration services. You will manage performance reviews, drive continuous improvement, and collaborate with MSPs and stakeholders globally.

The role requires a Bachelor's degree in a related field and 3–5 years in HR operations or generalist work within shared services or BPO. Flexibility and cross-cultural collaboration are essential.