Learning & Onboarding Trainer — Certification & Coverage

Bosch Group; Taguig; On-site; PHP 335,000 - 614,000; Full time

Job summary

Bosch Service Solutions Inc. in Manila is seeking a dedicated trainer to facilitate refresher sessions, onboard new hires, and provide learning coverage when needed.

You will uphold high standards of agent performance, guide learners through certification, and ensure smooth knowledge transfer across teams.

Join a global technology leader and contribute to scalable training programs that enhance productivity and customer experiences.

Qualifications

• Solid understanding of account processes, policies, and tools.
• Excellent verbal and written communication; clear and professional.
• Ability to explain complex concepts and guide learners.
• High initiative, self-motivation, and accountability.
• Results-oriented with growth focus.
• Strong leadership qualities and use of leadership instruments.
• Excellent collaboration and communication.
• Expert knowledge of account systems and procedures.

Responsibilities

• Facilitates refresher sessions and breakout groups when needed.
• Supports onboarding and nesting programs; guides learners to certification.
• Provides temporary training coverage as scheduled.
• Maintains high standards in agent performance (showrate, quality, productivity, compliance, CX).
• Handles full phone time and production tasks when no training duties exist.

Skills

Communication skills

Training & onboarding

Leadership

Account processes knowledge

Self-motivation

Job description

Bosch Service Solutions Inc. in Manila is seeking a dedicated trainer to facilitate refresher sessions, onboard new hires, and provide learning coverage when needed.

You will uphold high standards of agent performance, guide learners through certification, and ensure smooth knowledge transfer across teams.

Join a global technology leader and contribute to scalable training programs that enhance productivity and customer experiences.