Trainer (BMW NA - RSA)

Bosch Group; Taguig; On-site; PHP 335,000 - 614,000; Full time

Job summary

Bosch Service Solutions Inc. in Manila is seeking a dedicated trainer to facilitate refresher sessions, onboard new hires, and provide learning coverage when needed.

You will uphold high standards of agent performance, guide learners through certification, and ensure smooth knowledge transfer across teams.

Join a global technology leader and contribute to scalable training programs that enhance productivity and customer experiences.

Qualifications

• Solid understanding of account processes, policies, and tools.
• Excellent verbal and written communication; clear and professional.
• Ability to explain complex concepts and guide learners.
• High initiative, self-motivation, and accountability.
• Results-oriented with growth focus.
• Strong leadership qualities and use of leadership instruments.
• Excellent collaboration and communication.
• Expert knowledge of account systems and procedures.

Responsibilities

• Facilitates refresher sessions and breakout groups when needed.
• Supports onboarding and nesting programs; guides learners to certification.
• Provides temporary training coverage as scheduled.
• Maintains high standards in agent performance (showrate, quality, productivity, compliance, CX).
• Handles full phone time and production tasks when no training duties exist.

Skills

Communication skills

Training & onboarding

Leadership

Account processes knowledge

Self-motivation

Job description

• Legal Entity: Bosch Service Solutions Inc.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Facilitates assigned refresher sessions, breakout groups, and knowledge-reinforcement topics when the primary trainer is unavailable or has limited bandwidth.
• Assists with onboarding new hires, supporting nesting programs, and guiding agents through structured learning activities up to certification or recertification.
• Maintains immediate readiness to provide temporary training coverage as scheduled.
• Maintains high standards in your own agent performance (showrate, quality, productivity, compliance, and customer-experience expectations).
• Handles full phone time and production activities when there are no scheduled training, refresher, or learning-related tasks.

Qualifications

• Demonstrated, solid understanding of account processes, policies, and tools.
• Exceptional verbal and written communication skills; clear, confident, and professional.
• Ability to simplify complex information, explain concepts clearly, and guide learners.
• High level of initiative, self-motivation, and accountability in all assigned responsibilities.
• Results-oriented with a strong orientation toward future growth (Advanced).
• Strong natural leadership qualities and the ability to apply leadership instruments (Proficient).
• Excellent cooperation, collaboration, and communication skills (Advanced).
• Expert-level breadth and depth of knowledge regarding account systems and procedures.