Trainer (BMW NA - RSA)

Renaissance Learning, Inc.; Philippines; On-site; PHP 400,000 - 800,000; Full time

Job summary

Bosch Service Solutions Inc. seeks a Training Specialist to support onboarding, refresher sessions, and learning programs for contact-center agents in the Philippines. You will cover sessions when others are unavailable and ensure high readiness and quality in training delivery.

Join a global technology leader and help scale knowledge-sharing across teams with clear communication, solid process understanding, and a proactive, cooperative attitude.

Qualifications

• Knowledge of account processes, policies, and tools.
• Excellent verbal and written communication; clear and professional.
• Ability to simplify complex information and guide learners.
• High initiative, self-motivation, and accountability in responsibilities.
• Growth-oriented with future development focus.
• Strong leadership qualities and ability to apply leadership tools.
• Excellent cooperation and communication skills.
• Broad and deep knowledge of account systems and procedures.

Responsibilities

• Facilitates refresher sessions, breakout groups, and knowledge reinforcement when the trainer is unavailable.
• Supports onboarding new hires and nesting programs; guides learners through certification paths.
• Maintains readiness to provide temporary training coverage as scheduled.
• Maintains high standards in agent performance (showrate, quality, productivity, compliance, customer experience).
• Handles full phone time and production activities when no training or learning tasks are scheduled.

Skills

Account processes knowledge

Verbal and written communication

Explain complex concepts clearly

Initiative and accountability

Growth mindset

Leadership qualities

Collaboration and teamwork

Knowledge of account systems

Job description

• Legal Entity: Bosch Service Solutions Inc.

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

• Facilitates assigned refresher sessions, breakout groups, and knowledge-reinforcement topics when the primary trainer is unavailable or has limited bandwidth.
• Assists with onboarding new hires, supporting nesting programs, and guiding agents through structured learning activities up to certification or recertification.
• Maintains immediate readiness to provide temporary training coverage as scheduled.
• Maintains high standards in your own agent performance (showrate, quality, productivity, compliance, and customer-experience expectations).
• Handles full phone time and production activities when there are no scheduled training, refresher, or learning-related tasks.

Qualifications

• Demonstrated, solid understanding of account processes, policies, and tools.
• Exceptional verbal and written communication skills; clear, confident, and professional.
• Ability to simplify complex information, explain concepts clearly, and guide learners.
• High level of initiative, self-motivation, and accountability in all assigned responsibilities.
• Results-oriented with a strong orientation toward future growth (Advanced).
• Strong natural leadership qualities and the ability to apply leadership instruments (Proficient).
• Excellent cooperation, collaboration, and communication skills (Advanced).
• Expert-level breadth and depth of knowledge regarding account systems and procedures.