Learning And Development Supervisor

Yngen Datacom Corp.; Calamba; On-site; PHP 240,000 - 400,000; Full time

Job summary

Yngen Datacom Corp. in the Philippines is seeking a proactive Learning and Development Supervisor to design, implement, and manage training programs that develop leadership and organizational growth.

You will lead high-impact sessions, observe learners on the production floor, and drive post-training application to improve day-to-day performance. The role emphasizes data-driven improvement and effective feedback to strengthen workforce capabilities.

Qualifications

• 1 year of experience in an L&D or Corporate Training (experience in BPO is a major plus).
• Graduate in Psychology, Human Resources, or a related field.
• OR equivalent hands-on experience in BPO training.

Responsibilities

• Lead engaging, high-impact training sessions focused on soft skills, leadership development, communication, and professional development.
• Transition from the classroom to the production floor to observe skills in action.
• Drive post-training application to ensure learners apply new soft skills and leadership behaviors in daily workflows.
• Provide constructive, real-time feedback to reinforce learning and improve performance.
• Create robust pre- and post-training assessment tools to measure knowledge retention and skill gaps.
• Track, analyze, and report learner metrics such as attendance, assessment scores, and training completion rates.
• Use data insights and post-training observations to refine training materials and strategies.

Skills

Facilitation

Education

Psychology / HR or related field

Job description

Job Summary

We’re seeking a proactive and results-driven Learning and Development Supervisor to lead the design, implementation, and management of impactful training programs focused on leadership development and organizational growth.

Key Responsibilities

• Facilitate & Deliver: Lead engaging, high-impact training sessions focused on soft skills, leadership development, communication, and professional development.
• On-the-Floor Observation: Transition from the classroom to the production floor. Observe participants in their day-to-day environment to see skills in action.
• Drive Behavioral Application: Focus relentlessly on post-training execution. Move beyond attendance to ensure learners successfully apply new soft skills and leadership behaviors to their daily workflows.
• Feedback & Mentorship: Provide constructive, real-time and structured feedback to participants to reinforce learning and improve performance.
• Assess & Evaluate: Create robust pre- and post-training assessment tools to accurately measure knowledge retention and skill gaps.
• Manage Training Operations: Track, analyze, and report on learner metrics including attendance, assessment scores, and training completion rates.
• Continuous Improvement: Use data insights and post-training observations to refine training materials and strategies.

Job Requirements

• 1 year of experience in an L&D or Corporate Training (experience in BPO is a major plus).
• Graduate in Psychology, Human Resources, or a related field,
• OR equivalent hands-on experience in BPO training.