Learning and Development Supervisor

Yngen Datacom Corp.; Laguna; On-site; PHP 400,000 - 680,000; Full time

Benefits offered by this job

Job summary

Yngen Datacom Corp. in Laguna, Philippines, seeks a Learning and Development Supervisor to design, implement, and manage training programs focused on leadership development and organizational growth.

The role emphasizes facilitation of soft skills and effective post-training application, with assessment of knowledge retention and learner metrics to drive continuous improvement.

Qualifications

• 1 year of experience in L&D or corporate training (experience in BPO is a major plus).
• Graduate in Psychology, Human Resources, or a related field, OR equivalent hands-on experience in BPO training.

Responsibilities

• Facilitate & Deliver: Lead engaging, high-impact training sessions focused on soft skills, leadership development, communication, and professional development.
• On-the-Floor Observation: Transition from the classroom to the production floor and observe participants in day-to-day environment.
• Drive Behavioral Application: Ensure learners apply new soft skills and leadership behaviors to daily workflows.
• Feedback & Mentorship: Provide constructive, real-time and structured feedback to reinforce learning.
• Assess & Evaluate: Create pre- and post-training assessment tools to measure knowledge and gaps.
• Manage Training Operations: Track attendance, assessment scores, and completion rates.
• Continuous Improvement: Use data insights to refine training materials and strategies.

Job description

Job Summary:

We're seeking a proactive and results-driven Learning and Development Supervisor to lead the design, implementation, and management of impactful training programs focused on leadership development and organizational growth.

Key Responsibilities:

• Facilitate & Deliver: Lead engaging, high-impact training sessions focused on soft skills, leadership development, communication, and professional development.

• On-the-Floor Observation: Transition from the classroom to the production floor. Observe participants in their day-to-day environment to see skills in action.

• Drive Behavioral Application: Focus relentlessly on post-training execution. Move beyond attendance to ensure learners successfully apply new soft skills and leadership behaviors to their daily workflows.

• Feedback & Mentorship: Provide constructive, real-time and structured feedback to participants to reinforce learning and improve performance.

• Assess & Evaluate: Create robust pre- and post-training assessment tools to accurately measure knowledge retention and skill gaps.

• Manage Training Operations: Track, analyze, and report on learner metrics including attendance, assessment scores, and training completion rates.

• Continuous Improvement: Use data insights and post-training observations to refine training materials and strategies.

Job Requirements:

• 1 year of experience in an L&D or Corporate Training (experience in BPO is a major plus).

• Graduate in Psychology, Human Resources, or a related field, OR equivalent hands-on experience in BPO training.