Learning Delivery Specialist - Store & Franchise Training

Leslie Corporation; Legazpi; On-site; PHP 300,000 - 420,000; Full time

Job summary

Leslie Corporation is seeking a Learning Delivery Associate to enhance crew skills and ensure adherence to FSD and industry standards. You will help design training materials, facilitate sessions, and assess training effectiveness to ensure top-notch customer service and product quality.

You will support store operations, assist in new openings and product launches, and collaborate with regional teams to implement area-specific development interventions.

Qualifications

• Bachelor's degree as stated in the qualifications.
• At least 1 year work experience in food service industry.
• At least 1 year work experience in training and development.
• Preference will be given to those with work experience in fast food chains.
• Willing to travel around Mega Manila and South Luzon.
• Has project and time management skills.
• Has excellent verbal and written communication skills.
• Has very good presentation ability, dynamic and result-oriented.

Responsibilities

• Works with ABDMs to determine franchisee training, store opening assistance schedule and training sessions including new product launches and store standards orientations.
• Responsible for training basic modules to store crew, crew leaders and franchisees.
• Aim to attain targets in learner ratio and store-to-crew ratio.
• Assist in new store openings and new product launches.
• Assist franchisees in processing purchase orders, receipt and inventory of stocks.
• Issue training credentials, documents and certificates to crew and food handlers.
• Facilitate immersion of internal employees, crew and franchisees.
• Conduct regular store visits and product quality/preparation validation.
• Collaborate with Regional Franchisees and Sales Area Managers on development interventions.
• Serve as lead resource for crew and product concerns during jumpstart and business reviews.

Skills

Training & Development

Verbal & written communication

Presentation skills

Time management

Travel readiness

Customer service understanding

Education

Bachelor's/College Degree in Education, Psychology, HRM, Mass Communication or Business Courses

Job description

Leslie Corporation is seeking a Learning Delivery Associate to enhance crew skills and ensure adherence to FSD and industry standards. You will help design training materials, facilitate sessions, and assess training effectiveness to ensure top-notch customer service and product quality.

You will support store operations, assist in new openings and product launches, and collaborate with regional teams to implement area-specific development interventions.