Senior Learning & Development Specialist

International SOS group; Pasig; On-site; PHP 400,000 - 660,000; Full time

Job summary

International SOS group in Metro Manila (Pasig) is seeking a Senior Learning & Development Specialist to design, develop, and deliver training programs that build capability across the organization and elevate customer service performance.

You will partner with Operations leaders to localize content, implement coaching initiatives, and measure impact through assessments and metrics while supporting learning administration and continuous improvement efforts.

Qualifications

• Minimum 2 years of consecutive experience in training delivery and facilitation.
• Experience in training needs analysis, curriculum development, coaching, and performance improvement.
• Strong presentation, communication, and stakeholder management abilities.
• Experience in customer service, contact center, or healthcare/travel/insurance ops preferred.
• Proficiency with Microsoft Office and learning technologies.
• Train-the-Trainer or Learning & Development certifications are an advantage.

Responsibilities

• Deliver new hire, refresher, cross-functional, and ongoing learning programs.
• Identify performance gaps and recommend learning solutions.
• Design, develop, and localize training materials and resources; partner with Ops leaders.
• Evaluate training effectiveness and measure impact with assessments and metrics.
• Support eLearning administration, learning records management, and continuous improvement.
• Participate in assessment centers and trainer calibration projects.

Skills

Training delivery

Facilitation

Curriculum development

Coaching

Performance improvement

Stakeholder management

Presentation skills

Microsoft Office

Learning technologies

Train-the-Trainer

Job description

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Shift Schedule:Shifting

Join our team as aSenior Learning & Development Specialistand play a key role in building the capability of teams delivering travel assistance services. You will design, develop, and facilitate training programs that drive operational excellence, enhance customer experience, and support employee performance across the organization.

What You’ll Do

• Deliver new hire, refresher, cross-functional, and ongoing learning programs.


• Identify performance gaps and recommend learning solutions to improve business results.


• Design, develop, and localize training materials, programs, and learning resources. Partner with Operations leaders and stakeholders to implement training and coaching initiatives


• Evaluate training effectiveness and measure learning impact through assessments, audits, and performance metrics.


• Support eLearning administration, learning records management, and continuous improvement initiatives.


• Participate in assessment centers, trainer calibrations, and organizational learning projects.

What We’re Looking For

• At least2 years of consecutive experience in training delivery and facilitation.


• Proven experience in training needs analysis, curriculum development, coaching, and performance improvement.


• Strong presentation, communication, and stakeholder management skills.


• Experience in customer service, contact center, assistance services, healthcare, travel, insurance, or related operational environments is highly preferred.


• Proficiency in Microsoft Office and learning technologies.


• Train-the-Trainer, Learning & Development, or related certifications are an advantage.