Learning Delivery Associate

Leslie Corporation; Legazpi; On-site; PHP 300,000 - 420,000; Full time

Job summary

Leslie Corporation is seeking a Learning Delivery Associate to enhance crew skills and ensure adherence to FSD and industry standards. You will help design training materials, facilitate sessions, and assess training effectiveness to ensure top-notch customer service and product quality.

You will support store operations, assist in new openings and product launches, and collaborate with regional teams to implement area-specific development interventions.

Qualifications

• Bachelor's degree as stated in the qualifications.
• At least 1 year work experience in food service industry.
• At least 1 year work experience in training and development.
• Preference will be given to those with work experience in fast food chains.
• Willing to travel around Mega Manila and South Luzon.
• Has project and time management skills.
• Has excellent verbal and written communication skills.
• Has very good presentation ability, dynamic and result-oriented.

Responsibilities

• Works with ABDMs to determine franchisee training, store opening assistance schedule and training sessions including new product launches and store standards orientations.
• Responsible for training basic modules to store crew, crew leaders and franchisees.
• Aim to attain targets in learner ratio and store-to-crew ratio.
• Assist in new store openings and new product launches.
• Assist franchisees in processing purchase orders, receipt and inventory of stocks.
• Issue training credentials, documents and certificates to crew and food handlers.
• Facilitate immersion of internal employees, crew and franchisees.
• Conduct regular store visits and product quality/preparation validation.
• Collaborate with Regional Franchisees and Sales Area Managers on development interventions.
• Serve as lead resource for crew and product concerns during jumpstart and business reviews.

Skills

Training & Development

Verbal & written communication

Presentation skills

Time management

Travel readiness

Customer service understanding

Education

Bachelor's/College Degree in Education, Psychology, HRM, Mass Communication or Business Courses

Job description

This role focuses on enhancing crew skills, ensuring compliance with FSD and industry standards and promoting a culture of continuous learning. The Learning Delivery Associate assists in designing training materials based on the needs of the area they are assigned in, facilitating sessions and evaluating the effectiveness of training initiatives to ensure that the crew are equipped to provide exceptional customer service and adhere with our product and quality standards. This role also provides support to zees and crew to ensure effective store management and operations.

Main Duties, Responsibilities and Performance Indicators

• Works with the local Area Business Development Managers (ABDM) to determine and agree with new franchisee training, store opening assistance schedule and training sessions which include but are not limited to new product launching, product preparation simulation, new store standards orientations.

• Responsible for training the employees of basic training modules to store crew, crew leaders and franchisees

• Responsible for attaining set targets in terms of learner ratio and store to crew ratio.

• Assists in new store openings and new product launches

• Assists franchisees in processing purchase orders, in receiving and inventory of stocks.

• Issues training credentials, documents and certificates to zees and food handlers.

• Facilitates immersion of internal employees, crew and franchisees

• Conducts regular store visits and product quality/preparation validation

• Partner with Regional Franchisees and Sales Area Managers in developing crew region/area specific development interventions

• Serves as a lead resource for crew and product related concerns during jumpstart and business review sessions.

Job Qualifications

• Bachelor's/College Degree in Education, Psychology, Human Resource Management, Mass Communication or Business Courses.

• At least 1 year work experience in food service industry

• At least 1 year work experience in training and development

• Preference will given to those with work experience in fast food chains

• Willing to travel around Mega Manila and South Luzon

• With project and time management skills

• Has excellent verbal and written communication skills

• With very good presentation ability, dynamic and result-oriented