Infrastructure Engineering Specialist

QBE Group Shared Services Centre; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre seeks a capable IT professional to maintain information systems security, ensure regulatory compliance, and drive infrastructure initiatives. You will own technical issues, collaborate with stakeholders, and design systems to meet business requirements.

Ideal candidates have a tertiary degree and experience in ITIL environments, with strong focus on risk management and disaster recovery strategies. This role is based in Metro Manila, Philippines.

Qualifications

• Requires tertiary degree or equivalent mix of education and work experience.
• Experience in ITIL service management is preferred.
• Knowledge of regulatory requirements in finance or regulated industries is a plus.

Responsibilities

• Maintain security, confidentiality and integrity of information systems in line with laws and regulations.
• Own problems and resolve technical issues, ensuring solutions meet business needs.
• Design, implement and operate IT infrastructure technologies and solutions.

Skills

Communication

Critical Thinking

Customer Service

Disaster Recovery Strategies

Information Security

Collaboration

Intrusion Prevention

IT Infrastructure Operations

Performance Management

Problem Solving

Risk Management

Stakeholder Management

Strategic Planning

Team Development

Troubleshooting

Education

Bachelor's degree or equivalent

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

Responsibilities:

• Maintain the security, confidentiality and integrity of information systems through compliance with relevant legislation and regulations.
• Take ownership of problems and proactively resolve technical issues, ensuring solutions meet business requirements.
• Design, implement and operate IT infrastructure technologies and solutions.
• Create system designs to meet defined business needs, working with stakeholders to translate business problems into technical designs.
• Understand and identify problems, analyse and provide appropriate solutions.
• Maintain focus on the whole life of service delivery, ensuring IT products and vendors deliver services.
• Demonstrate lateral thinking to troubleshoot and resolve technical issues across various technology capabilities.
• Visualise ideal user services and explore different design approaches.
• Collaborate with stakeholders to deliver outstanding customer experiences through technical expertise.
• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.

Work Experience:

Necessary Work Experience includes:

• Some relevant experience.

Preferred Work Experience includes:

• Experience in regulated industries, ideally finance services, with large distributed environments.
• Experience working within an ITIL service management framework.

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Communication, Critical Thinking, Customer Service, Disaster Recovery Strategies, Information Security, Intentional collaboration, Intrusion Prevention, IT Infrastructure Operations, Managing performance, Problem Solving, Risk Management, Stakeholder Management, Strategic Planning, Team Development, Troubleshooting

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.