Continuous Improvement Analyst (Copilot prompts)

QBE Group Shared Services Centre; Cebu City; On-site; PHP 750,000 - 1,100,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City seeks a role focused on driving innovation and continuous improvement across business processes. You will review processes for compliance, lead service improvements, and manage multiple projects to deliver high-quality outcomes.

Required is experience in process methodologies, stakeholder management, and a background in insurance/financial services. The role supports risk management and aims to enhance employee experience and service delivery.

Qualifications

• Relevant work experience required.
• Experience within the insurance or Financial Services industry is desirable.
• Experience and understanding of managing relationships with internal and external business customers at a senior level.
• Experience and understanding of the project lifecycle and process methodologies.
• Experience in identifying opportunities to drive forward systems changes and innovation to meet stakeholder, customer and business needs.
• AI initiatives

Responsibilities

• Review and evaluate all business processes and policies to ensure operational excellence and legislative compliance.
• Identify and deliver service improvement activities by employing process improvement methodologies.
• Act as the delivery lead across multiple projects to ensure high-quality and timely delivery.
• Undertake day-to-day identification, measurement, mitigation, and reporting of risks following the Risk Management Framework.
• Support senior members in driving alignment of priorities with business-unit leaders.
• Assist in the development of project documentation in alignment with company policies and methodologies.
• Support the facilitation of meetings and workshops as part of project management support.
• Encourage stakeholders and peers to adopt best practices.
• Resolve escalated complaints promptly.

Skills

Analytical Thinking

Business Process Analysis

Business Process Improvements

Business Process Modeling

Business Transformation

Critical Thinking

Customer Service

Intentional collaboration

Managing performance

Negotiation

Process Improvements

Process Refinement

Risk Management

Stakeholder Management

Strategic Planning

Education

Tertiary Degree or equivalent combination of education and work experience

Job description

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to drive innovation and continuous improvement in business processes, ensuring streamlined operations, coordinated service delivery, and enhanced employee experience.

Responsibilities

• Review and evaluate all business processes and policies to ensure operational excellence and legislative compliance.
• Identify and deliver service improvement activities by employing process improvement methodologies.
• Act as the delivery lead across multiple projects to ensure high-quality and timely delivery.
• Undertake the day-to-day identification, measurement, mitigation, and reporting of risks following the Risk Management Framework.
• Support senior members in driving alignment of priorities with business-unit leaders.
• Assist in the development of project documentation in alignment with company policies and methodologies.
• Support the facilitation of meetings and workshops as part of project management support.
• Encourage stakeholders and peers to adopt best practices.
• Resolve escalated complaints promptly.
• Establish and maintain a good working relationship with stakeholders.

Work Experience

Necessary Work Experience includes

• Relevant work experience required.

Preferred Work Experience includes

• Experience within the insurance or Financial Services industry is desirable.
• Experience of managing relationships with internal and external business customers at a senior level.
• Experience and understanding of the project lifecycle and process methodologies.
• Experience in identifying opportunities to drive forward systems changes and innovation to meet stakeholder, customer and business needs.
• AI initiatives

Qualifications

Necessary Qualifications include

• Tertiary Degree or equivalent combination of education and work experience.

Global Disclaimer

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills

Analytical Thinking, Business Process Analysis, Business Process Improvements, Business Process Modeling, Business Transformation, Critical Thinking, Customer Service, Intentional collaboration, Managing performance, Negotiation, Process Improvements, Process Refinement, Risk Management, Stakeholder Management, Strategic Planning

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.