Operational Resilience Analyst

QBE Group Shared Services Centre; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu is seeking a Business Continuity/Resilience professional to drive and support the corporate resiliency program. You will oversee the BC lifecycle, collaborate on SharePoint initiatives, and help maintain continuity across critical resources.

Applicants should have 3–5 years in BC/CM, strong analytical and communication skills, and experience with ISO 22301 or BCM tools. Join a global insurer’s Cebu team and contribute to enterprise risk management.

Qualifications

• Bachelor’s degree or equivalent combination of education and work experience.
• Understanding of business continuity principles, processes, and methodologies.
• Strong analytical and problem-solving skills for risk identification and solution design.
• Excellent written and verbal communication to engage stakeholders clearly.
• Ability to build relationships with diverse teams and stakeholders.
• Strong organizational skills to manage multiple tasks and projects.

Responsibilities

• Analyse, research, and evaluate complex BC issues with documentation.
• Provide research, interpretation and analysis to facilitate conclusions.
• Oversee the BC lifecycle for consistency and efficiency.
• Troubleshoot system issues and ensure system functionality.
• Collaborate with partners to design and deliver SharePoint capabilities and initiatives.
• Support business customers in developing BC plans, testing and training.
• Participate in regular BC and crisis management meetings, document progress.
• Maintain BC and crisis management documentation with updates to management.
• Review and align policies with corporate framework.
• Build relationships with customers and partners to ensure compliance and support implementations.

Skills

Analytical thinking

Business continuity

Communication

Critical thinking

Detail-oriented

Disaster recovery

Enterprise risk management

Collaboration

Issue management

Performance management

Professional development

Research analysis

Risk management

Stakeholder management

Waterfall model

Education

Bachelor's degree or equivalent

Tools

Word

Excel

PowerPoint

Visio

SharePoint

Job description

Job Description:

Primary Details

Time Type: Full timeWorker Type: EmployeeThe purpose of this role is to utilise technical and functional expertise in business continuity and crisis management to drive and support the business resiliency program and team initiatives. This involves implementing and overseeing the Business Continuity Program for the division, ensuring alignment with corporate policy, and collaborating with internal partners to maintain consistency, efficiency, and synergy in business continuity efforts. The role also involves ensuring uninterrupted availability of key business resources to support critical activities and assisting the Business Continuity Management Team in responding to business disruptions effectively.

Responsibilities:

• Analyse, research, and evaluate complex business continuity (BC) issues, maintaining documentation and responding to inquiries.
• Serve as a resource by providing research, interpretation, and analysis to facilitate effective conclusions.
• Assist in overseeing the BC lifecycle to ensure consistency, efficiency, and synergy across the organisation.
• Troubleshoot system issues, elevate inquiries, and ensure effective system functionality.
• Collaborate with business partners in designing and delivering SharePoint capabilities and strategic initiatives.
• Support internal business customers in developing and maintaining business continuity plans, testing, and training.
• Participate in regular BC and crisis management update meetings, documenting progress and escalating issues.
• Maintain BC and crisis management documentation, providing regular updates to management.
• Review, edit, and align documentation/policies/procedures related to business resiliency with the corporate framework.
• Build strong relationships with internal business customers and partners to ensure compliance with the corporate framework and support solution implementations.

Work Experience:

Necessary Work Experience includes:

• Some relevant experience - Experience in roles involving business continuity, operational resiliency, risk management, crisis management, disaster recovery, or emergency planning, and business continuity tools (e.g. crisis communication tool, business continuity management system)
• Solid exposure in general insurance / finance industry
• Some technical knowledge of IT and Disaster Recovery (DR) and the relationship with business continuity

Preferred Work Experience includes:

• Experience developing and delivering programs in business continuity, resilience, emergency, security, risk management.
• Experience in project management, including planning, execution, and monitoring
• 3-5 years of work experience in Business Continuity / Crisis Management

Qualifications:

Necessary Qualifications include:

• Tertiary Degree or equivalent combination of education and work experience
• Understanding of business continuity principles, processes, and methodologies
• Strong analytical and problem-solving skills are crucial for identifying risks and developing effective solutions
• Excellent communication (written and verbal) is needed to engage with stakeholders and convey complex information clearly
• Ability to build relationships and work effectively with diverse teams and stakeholders is important
• Strong organizational skills are needed to manage multiple tasks and projects simultaneously
• Proficiency in relevant software and tools, such as Microsoft Office Suite (Word, Excel, PowerPoint, Visio)

Preferred Qualifications include:

• Experience in some Business Continuity Management System e.g. Fusion RM, Archer BR, Service Now RM and similar tools
• Understanding of ISO 22301 and other relevant Business Continuity standards and frameworks
• With BC certifications (e.g. Certification from Business Continuity Institute (BCI) or DRI International (DRII), Business Continuity Planner certified, BC Lead Implementor certified, ISO – 22301 certified)

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

US Only Disclaimer:

To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

US Only - Travel Frequency:

Infrequent (approximately 1-4 trips annually)

US Only - Physical Demands:

General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.

Skills:

Analytical Thinking, Business Continuity, Communication, Critical Thinking, Detail-Oriented, Disaster Recovery Strategies, Enterprise Risk Management (ERM), Intentional collaboration, Issue Management, Managing performance, Professional Development, Research Analysis, Risk Management, Stakeholder Management, Waterfall Model

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.