Process Redesign Analyst

QBE Group Shared Services Centre; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

QBE Group Shared Services Centre in Manila is seeking a Process Redesign Analyst to drive process improvement, automation initiatives, and requirements gathering across global stakeholders.

You will map processes to advanced levels, craft BRDs, and lead continuous improvement efforts in a dynamic, hybrid environment.

Qualifications

• You have a bachelor’s degree or an equivalent combination of education and work experience.
• Three years of relevant experience in process improvement or related field.
• Certifications in SSGBC and Agile Practitioner are preferred.
• Excellent written and verbal English communication, workshop facilitation, and data gathering skills.

Responsibilities

• Identify improvement opportunities, measure process efficiency and validate benefits.
• Lead process discovery workshops during opportunity identification.
• Create process design documents and business requirements documents for automation solutions.
• Complete detailed process mapping and analysis, including Level 5 and Level 6 maps.
• Support continuous improvement activities with business stakeholders.
• Follow established governance for process improvement and automation.

Skills

Process improvement

Process analysis

Documentation

Requirements gathering

Workshop facilitation

Stakeholder management

Education

Bachelor's degree

Tools

Signavio

Celonis

Microsoft Word

PowerPoint

Excel

Job description

- Hybrid role, Happy to talk flexible working

The opportunity

This is an opportunity to support process improvement and automation initiatives in partnership with GSSC functions and global stakeholders. You will help identify improvement opportunities, document processes and gather requirements for solutions that deliver measurable benefits.

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role:

As a Process Redesign Analyst, you will support process improvement initiatives, including process automation and quality improvements. Working with GSSC functions and global stakeholders, you will focus on process analysis, process documentation, requirements gathering and continuous improvement activities.

Key responsibilities will include:

• Identify improvement opportunities, measure process efficiency and validate the benefits delivered.
• Support process discovery workshops and sessions during opportunity identification.
• Create process design documents and business requirements documents for automation solutions.
• Complete detailed process mapping and analysis, including Level 5 and Level 6 process maps.
• Support continuous improvement activities in partnership with business stakeholders.
• Follow the established process improvement and automation governance framework.

About You

You are an adaptable and organised process improvement professional with experience in process analysis, documentation and requirements gathering. You can facilitate workshops, manage stakeholders across different levels and support multiple initiatives in a dynamic environment.

You'll also have:

• A bachelor’s degree or an equivalent combination of education and work experience.
• Three years of relevant experience.
• SSGBC and Agile Practitioner certifications.
• Excellent written and verbal English communication, workshop facilitation and data-gathering skills.
• Experience in process flow design and optimisation, with familiarity using process mapping or mining tools such as Signavio or Celonis.
• Proficiency in Microsoft Word, PowerPoint and Excel, with the ability to manage multiple initiatives.

Global Disclaimer:

The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.