Learning and Development Specialist

Merck KGaA, Darmstadt, Germany; San Juan; On-site; PHP 420,000 - 600,000; Full time

Job summary

Merck KGaA, Darmstadt, Germany seeks a Learning Administration Specialist to support the Manila Hub - GES Employee Services. You will deliver learning administration services, manage class logistics, and handle inquiries ensuring timely, accurate responses via ServiceNow while upholding confidentiality of HR data.

The role emphasizes KPI/SLA compliance and collaboration with the Employee Services Leadership Team to achieve development goals, offering growth within a global science and technology

Qualifications

• Bachelor’s degree in HR, Psychology, Behavioral Science, Social Sciences, Business Administration or equivalent.
• Experience delivering learning administration services and class management.
• Strong focus on confidentiality and handling sensitive data in HR processes.
• Ability to manage inquiries and produce timely, accurate reports.
• Ability to collaborate with stakeholders and meet KPI/SLA targets.

Responsibilities

• Deliver learning administration services per KPIs and SLAs.
• Follow work instructions to ensure policy compliance.
• Provide admin support for learning and development including class management and reporting.
• Respond promptly to inquiries and resolve issues via ServiceNow.
• Support leadership to meet training and development goals and drive continuous improvement.
• Maintain confidentiality of HR data and handle sensitive information securely.

Skills

Learning administration

ServiceNow

Data confidentiality

Stakeholder collaboration

Report generation

Education

Bachelor’s degree in HR / related field

Tools

ServiceNow

Job description

Job Description:

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. Thats why we are always looking for curious minds that see themselves imagining the unimaginable with us.

As part of the overall company strategy to drive quality-based, cost-efficient, and timely service delivery, this role will be part of the Manila Hub - GES Employee Services. The successful candidate will be responsible in providing learning administration support to the designated country or business adhering to the established KPIs and SLAs.

Your Role:

• Deliverlearningadministration services as per agreed KPIs and SLAs.
• Follow established work instructions to ensure consistency and compliance with organizational policies.
• Provide comprehensive administrative support for learning anddevelopment,including class management,reporting and inquiry management.
• Respond promptly to inquiries and ensureaccurateresolution via ServiceNow.
• Actively work to achieveagreed andidentifiedperformance objectives in alignment with theEmployee ServicesLeadership Team.
• Seek opportunities for continuous improvement and provide constructivefeedback.
• Work with the Leadership Team to meet agreed training and developmentgoals.
• Assess if customer requirements aremeteffectively.
• Demonstrate flexibility and adaptability to varying shift or work schedule requirements and operation hourstofulfillreal-timebusinessrequirements.
• Understanding and compliance of confidentiality requirements to perform HR activities due to the sensitive nature of thework.
• Ensure that all HRpersonnelsdata and sensitive information are keptconfidential.
• Other tasks asdeemednecessary.

Strategic Impact

• Mainly accountable in reporting and inquiry management through tools and systems usage in relation to requests from the business sectors and HR organization.
• Understanding confidentiality requirements to perform HR activities due to the sensitive nature of the work such as personnel data and sensitive information.
• Seeks opportunities for continuous improvement and drive for efficiency.

Who You Are:

• Bachelor’s degree in human resource management, Psychology, Behavioral Science, Social Sciences, Business Administration, or any equivalent degree.
• Demonstrates strong sense of ownership and accountability for deliverables and results.
• Able to work well with others in a team environment and can work effectively with stakeholders.
• Demonstrates a strong commitment to understanding and meeting customer needs and expectations.
• Contribute to our culture of continuous learning and development by identifying opportunities for improvement.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!