Learning and Development Specialist

Global Healthcare Resource Philippines Inc.; Cebu City; On-site; PHP 360,000 - 480,000; Full time

Job summary

Global Healthcare Resource Philippines Inc. is seeking a Training & Development Specialist to create and deliver comprehensive training plans and materials for onboarding and ongoing skill development.

You will organize and facilitate trainings requested by Operations, Clients and stakeholders, ensure new hires acquire customer service, communication, and technical skills, and continuously improve content and delivery through needs analysis and feedback.

Responsibilities

• Responsible for creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides
• Organize the training and act as the facilitator for trainings requested and/or required by Operations, Clients and other stakeholders and be responsible for the successful throughput
• Ensure new hires take on basic customer service skills, communication skills and other required skills like technical, sales, etc.
• Responsible for content design and update of basic level training materials and courses based on client and/or internal needs, organizing the training content in a logical sequence of delivery.
• Perform Gap and Training Needs Analysis (TNA) to continuously improve the learning and delivery process
• Ensure that Foundation Skills Training is aligned with Product Specific Training methodologies and initiatives;
• Designing and expanding training and development programs based on both the organization’s and the individual's needs;
• Collaborate with Operations and Quality in identifying individual or team skills and knowledge gaps and help create training interventions to improve and optimize performance
• Responsible for conducting refresher training for all bottom performers based on Training Need Analysis
• Work closely with reporting Supervisor & QA and peers to understand best practice sharing
• Participate in weekly internal and client calibrations
• Work closely with Manager to discuss initiatives to drive C-Sat
• Establish, assess, and monitor onboarding process by working with HR to present new hire orientation, as needed, ensuring all timelines are met, and validating consistency of materials presented
• Represent the L&D team in all training-related meetings and discussions as needed
• Prepare and present periodic reports on the progress and delivery of the projects and maintains all files and documentation associated with training delivery
• Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages;
• Undertake Training for professional development and takes in calls, chats or emails as needed and/or required to further improve competencies, skills and knowledge and to better assist the employees
• Collect training feedback or survey from participants
• Conducts train the trainers sessions, as necessary.
• Other duties might be assigned from time-to-time.

Job description

• Responsible for creating and delivering a training development plan complete with materials, tutorials, instructions, and learning resources such as online modules and guides

• Organize the training and act as the facilitator for trainings requested and/or required by Operations, Clients and other stakeholders and be responsible for the successful throughput

• Ensure new hires takes on basic customer service skills, communication skills and other required skills like technical, sales, etc.

• Responsible for content design and update of basic level training materials and courses based on client and/or internal needs, organizing the training content in a logical sequence of delivery.

• Perform Gap and Training Needs Analysis (TNA) to continuously improve the learning and delivery process

• Ensure that Foundation Skills Training is aligned with Product Specific Training methodologies and initiatives;

• Designing and expanding training and development programs based on both the organization’s and the individual's needs;

• Collaborate with Operations and Quality in identifying individual or team skills and knowledge gaps and help create training interventions to improve and optimize performance

• Responsible for conducting refresher training for all bottom performers based on Training Need Analysis

• Work closely with reporting Supervisor & QA and peers to understand best practice sharing

• Participate in weekly internal and client calibrations

• Work closely with Manager to discuss initiatives to drive C-Sat

• Establish, assess, and monitor onboarding process by working with HR to present new hire orientation, as needed, ensuring all timelines are met, and validating consistency of materials presented

• Represent the L&D team in all training-related meetings and discussions as needed

• Prepare and present periodic reports on the progress and delivery of the projects and maintains all files and documentation associated with training delivery

• Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages;

• Undertake Training for professional development and takes in calls, chats or emails as needed and/or required to further improve competencies, skills and knowledge and to better assist the employees

• Collect training feedback or survey from participants

• Conducts train the trainers sessions, as necessary.

• Other duties might be assigned from time-to-time.