Learning & Development (L&D) Trainer

Valor Global, Inc.; Laguna; On-site; PHP 279,000 - 558,000; Full time

Job summary

Valor Global, Inc. in Laguna seeks an L&D Trainer to deliver engaging new hire, process updates, and soft skills training for a fast-paced BPO environment.

You will adapt modules, maintain workbooks and assessment tools, monitor performance metrics, and collaborate with QA and Operations to close knowledge gaps—onsite, with shifting/graveyard schedules.

This role requires strong English communication, LMS fluency, and proficiency with Teams, Zoom, PowerPoint, and Canva to support virtual delivery.

Qualifications

• At least 1-2 years of experience as an L&D Trainer in a BPO / Call Center environment.
• Exceptional verbal and written English communication skills.
• Familiarity with Learning Management Systems (LMS), virtual delivery platforms, and presentation tools.
• Ability to evaluate agent performance metrics and translate trends into actionable training plans.
• Willingness to work on a shifting/graveyard schedule and onsite as required by operations.

Responsibilities

• Deliver engaging New Hire Training (NHT) and update training content.
• Adapt and maintain training modules, workbooks, and assessment tools.
• Floor-support trainees via coaching and performance tracking.
• Collaborate with QA and Operations to address knowledge gaps and refresher sessions.
• Track batch throughput, attendance, and 30-60-90 day performance metrics.

Skills

L&D Trainer

English communication

Performance metrics analysis

Tools

LMS

MS Teams

Zoom

PowerPoint

Canva

Job description

Key Responsibilities

• Deliver engaging New Hire Training (NHT), product/process updates, soft skills, and communications training.

• Adapt and maintain training modules, workbooks, job aids, and assessment tools aligned with client guidelines.

• Floor-support trainees during nesting, conducting call monitoring, real-time coaching, and performance tracking.

• Partner with Quality Assurance (QA) and Operations to identify knowledge gaps and deliver refresher sessions.

• Track batch throughput, attendance, assessment scores, and 30-60-90 day performance metrics.

Key Qualifications

• At least 1-2 years of experience as an L&D Trainer in a BPO / Call Center environment (experience in customer service or sales accounts preferred).

• Exceptional verbal and written English communication skills.

• Familiarity with Learning Management Systems (LMS), virtual delivery platforms (MS Teams, Zoom), and presentation tools (PowerPoint, Canva).

• Ability to evaluate agent performance metrics and translate QA trends into actionable training plans.

• Willingness to work on a shifting/graveyard schedule and onsite as required by operations.