Learning And Development

Offshore Business Processing; Pasig; On-site; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Health Maintenance Organization (HMO) on Day 1

Travel opportunities

Employee recognition and rewards

Maternity & Paternity Leave

Training and professional development

Job summary

A leading business processing company in Pasig is seeking a dedicated Training & Development Specialist. This role involves mentoring associates, designing training programs, and ensuring compliance with training standards. Ideal candidates should have at least 2 years of relevant experience, be a college graduate, and possess strong skills in client relationship management. Offering a dynamic work environment with opportunities for professional growth and flexible working hours.

Qualifications

• At least 2 years of experience in Training & Development or equivalent.
• Experience in freight forwarding or customs brokerage is an advantage.
• Ability to work flexible schedules and manage time effectively.
• Willing to work on public holidays/festivals if scheduled/required.
• Amenable to flexible work schedules and hours as determined by business need.
• Able to manage time effectively and maintain an optimistic approach.
• Capable of sustaining client relationships and training teams.
• Collaborates across departments yet can work independently with minimal supervision.

Responsibilities

• Train, support, and mentor associates on required skills.
• Assist the Training Supervisor with related tasks.
• Conduct Learning and Performance Needs Analysis (LPNA).
• Design and implement effective training programs.
• Facilitate soft skills training for customer experience.
• Participate in weekly, bi-weekly and monthly business review meetings.
• Administer LPNA on current employees.
• Develop effective training techniques for new hires and existing associates.
• Identify and provide essential information for trainees' development.
• Develop and update training curriculum and related documentation.
• Facilitate soft skills training for voice and customer experience.
• Design, create, review and update training modules, videos and exams.

Skills

Training & Development

Time Management

Client Relationship Management

Process Improvement

Education

College graduate or at least 2 years in college

Job description

On-site - Pasig 1-3 Yrs Exp Diploma Full-time

Job Description

Employee Recognition and Rewards

Insurance Health & Wellness

HMO

Professional Development

Job Training, Professional Development

Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Vacation Leave

Job Summary

• HMO on Day 1
• Receive promising perks and rewards
• Experience travel opportunities
• Get recognized for what you do
• Achieve work-life balance
• Improve exponentially with enhanced learning

Responsibilities

• To train, support and mentor associates on required skills per client request
• To assist the Training Supervisor with tasks and responsibilities related to the post
• To set a timeline or training calendar cycle, which promotes increased operational efficiency
• To carry out strict process compliance on all levels within the team
• To update and review training plans that adapt to business needs
• To participate and contribute on weekly, bi-weekly and monthly business review meetings
• To administer Learning and Performance Needs Analysis (LPNA) on current employees
• To conduct and develop effective training techniques or methods for new hires and existing associates
• To identify and provide essential information for the trainees' development and needs
• To develop and update training curriculum through coming up with the best resolutions and applying it accordingly
• To ensure high customer satisfaction through conducting NPS surveys at a defined frequency
• To plan and provide training support and development plans for associates
• To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts
• Design and implement training programs
• Evaluate the outcomes of training sessions and maintain records of trainees’ progress and achievements
• To facilitate or manage soft skills training such as for voice and customer experience
• To design, create, review and update Process Documents, Manuals, Guides, SOP’s, Trackers and other TAD related documentation as required To design, create, review and update Training Modules, Training Videos, Exams, Activities, Surveys and Assessments and other TAD related documentation as required

Requirements

• With at least 2-years of experience in Training & Development or equivalent area
• Must be a college graduate or completed at least 2-years in college
• Background and/or experience in freight forwarding or customs brokerage is an advantage
• Willing to work on public holidays/festivals if scheduled/required
• Amenable to flexible work schedules and flexible working hours as determined by business need/s
• Works well with time management and optimistic approach to challenging roles or tasks
• Carry the initiative to sustain and satisfy client relationships as well as train and develop the team
• A competent team player with great grasp on the business and associate needs
• Resolution/results oriented and can proactively propose/share process improvement ideas/insights
• Collaborates well with other departments/teams but should also have the demonstrated ability to work independently with minimal supervision
• Eager to promote and uphold the corporate values
• Willing to be assigned for both Ortigas, Pasig City and/or Cubao, Quezon City
• Available to start ASAP