Learning Administration & HR Operations Specialist

Merck Group; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Merck Group in Manila seeks an HR Operations/Generalist professional to deliver learning administration services and end-to-end administrative support for learning and development activities. You will manage class and e-learnings, coordinate vendors and payments, and ensure compliance with procurement policies while aligning with the HR leadership and business priorities.

The role emphasizes data accuracy, confidentiality, and proactive service delivery, with opportunities to contribute to

Qualifications

• Bachelor’s degree in HR Management, Psychology, Behavioral Science, Social Sciences or related field.
• 2+ years in HR Operations/HR Generalist in Shared Services or BPO.
• Experience with HR systems (Employee Central, MyLearning, SuccessFactors) and case management (ServiceNow).

Responsibilities

• Deliver learning administration services per KPIs and SLAs.
• Provide admin support for learning and development including pre/post sessions, vendor coordination and payments management.
• Initiate purchase requisitions for training expenses and ensure procurement policy compliance.
• Facilitate cross-charging of training costs to cost centers.
• Collaborate with stakeholders to understand and support learning needs and respond to inquiries via ServiceNow.

Skills

Strong communication

Attention to detail

Problem solving

Teamwork

Ownership

Education

Bachelor’s degree in HR Management or related field

Tools

Employee Central

MyLearning

SuccessFactors

ServiceNow

Job description

Merck Group in Manila seeks an HR Operations/Generalist professional to deliver learning administration services and end-to-end administrative support for learning and development activities. You will manage class and e-learnings, coordinate vendors and payments, and ensure compliance with procurement policies while aligning with the HR leadership and business priorities.

The role emphasizes data accuracy, confidentiality, and proactive service delivery, with opportunities to contribute to