Lead, Training & Development for Frontline Teams

Swak BPO Corp.; Angeles; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

HMO

One free dependent after two years

Free meals

Free shuttle services

Recreational facility

Job summary

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Philippines, is seeking a Training & Development Team Lead to guide a growing team, coach trainers, and ensure high training standards.

You will work with the Training Manager to oversee trainer performance, coordinate operations, and prepare trainees for deployment to the production floor. This on-site role rewards strong leadership, people development, and collaboration across departments, with opportunities to drive impact, lead classes,

Qualifications

• Proven leadership experience in Training or L&D.
• Strong communication skills.
• Experience facilitating training sessions and managing classrooms.

Responsibilities

• Assist trainers by answering questions and providing support when needed
• Enforce the company's code of conduct
• Ensure trainees are ready to be deployed to the production floor
• Maintain a professional appearance and demeanor
• Assist with special projects as required
• Perform monthly classroom & job aid audits
• Have coaching meetings with trainers
• Hold weekly one-on-ones with Trainers
• Coordinate with the Training Manager to make sure classes run smoothly and trainers have proper training
• Facilitate classes when needed
• Approve timecards
• Lead team huddles
• Issue disciplinary action when needed in conjunction with the Training Manager
• Communicate with the Training Manager about any issues with the team
• Assist with coordinating schedules and RDOTS
• Train new trainers in conjunction with the other Team Leads
• Coordinate with the Instructional Design Team to develop and test new courses
• Ensure reports are up to date
• Create and implement performance development plans for trainers

Skills

Leadership

Coaching

Training & Development

Communication

Organizational skills

Microsoft Office

Tools

Microsoft Office

Job description

Swak BPO Corp. in Clark Freeport Zone, Angeles City, Philippines, is seeking a Training & Development Team Lead to guide a growing team, coach trainers, and ensure high training standards.

You will work with the Training Manager to oversee trainer performance, coordinate operations, and prepare trainees for deployment to the production floor. This on-site role rewards strong leadership, people development, and collaboration across departments, with opportunities to drive impact, lead classes,