Team Lead, Engineering Proposals & Customer Care

National Instruments Philippines Inc.; Mandaluyong; On-site; PHP 480,000 - 720,000; Full time

Job summary

Emerson in Mandaluyong City, Philippines, is looking for a Team Leader to head the Quote-to-Book Customer Care Team for the Australia–New Zealand region.

You will drive performance, develop team members, and support the Supervisor and Operations Manager to improve service levels, productivity, and efficiency in line with key business metrics.

This is a hands-on leadership role requiring clear communication, strategic planning, and a passion for customer satisfaction.

Qualifications

• Bachelor’s degree in Business- or Engineering-related field.
• At least 1 year of progressive leadership experience.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office applications.
• Strong organizational skills and ability to work in a fast-paced environment.

Responsibilities

• Manage teams and ensure performance targets are met or exceeded.
• Support continuous improvement projects and ad hoc tasks.
• Handle escalations and ensure timely responses to customer requests.
• Develop individual contributors and career growth opportunities.
• Plan and coordinate team activities to boost engagement and morale.

Skills

Leadership

Team management

Communication skills

Microsoft Office

Organizational skills

Education

Bachelor’s degree in Business- or Engineering-related field

Tools

Microsoft Office

Job description

Emerson in Mandaluyong City, Philippines, is looking for a Team Leader to head the Quote-to-Book Customer Care Team for the Australia–New Zealand region.

You will drive performance, develop team members, and support the Supervisor and Operations Manager to improve service levels, productivity, and efficiency in line with key business metrics.

This is a hands-on leadership role requiring clear communication, strategic planning, and a passion for customer satisfaction.