Lead Specialist Process Implementation and Support

City of Shakopee, MN; Philippines; Hybrid; PHP 900,000 - 1,500,000; Full time

Job summary

Emerson is seeking a Lead Specialist, Process Implementation and Support to drive process execution, implement new workflows, and guide change management within the ANZ Customer Care team. You will train colleagues and collaborate across the organization to align outcomes with strategic goals.

You will apply your expertise in process improvement, program delivery, and customer care process knowledge to support day-to-day operations and drive continuous improvement across multiple business groups.

Qualifications

• Bachelor’s degree in any four-year course.
• 3 years of relevant experience in process improvement and people management.
• Knowledge of project and change management, learning and development strategy creation and delivery, curriculum development, and training delivery and execution.
• Proficiency in Microsoft Office applications such as Outlook, Excel, PowerPoint, Word, and Visio.
• Advanced knowledge of Oracle, CRM, and other business tools.
• In-depth knowledge of Customer Care business processes.

Responsibilities

• Lead process execution and issue resolution.
• Implement new processes and change management.
• Lead innovation and process creation initiatives.
• Communicate policies, programs, and decisions that affect the team, as well as conduct internal training as needed by the organization.

Skills

Process improvement

People management

Education

Bachelor's degree

Tools

Outlook

Excel

PowerPoint

Word

Visio

Oracle

CRM

Job description

If you are a Lead Specialist, Process Implementation and Support professional looking for an opportunity to grow your career, this gives you the chance to establish, test, implement, and support new processes and process modifications within the ANZ Customer Care team. In this role, you will support functions covering inquiry handling, proposals, order management, and post-order activities across the Automation Solutions business groups. You will work collaboratively across the organization to ensure business process outcomes align with strategic goals while providing day-to-day support and process training that is aligned with the organization’s objectives.

In This Role, Your Responsibilities Will Be:

• Lead process execution and issue resolution.
• Implement new processes and change management.
• Lead innovation and process creation initiatives.
• Communicate policies, programs, and decisions that affect the team, as well as conduct internal training as needed by the organization.

Who You Are:

You have a strong drive for results and exhibit passion and enthusiasm to get things done. You are a proactive self-starter with a strong sense of urgency in meeting tasks and deadlines. You are interpersonally savvy and able to collaborate and efficiently work with people at any level.

For This Role, You Will Need:

• Bachelor’s degree in any four-year course.
• 3 years of relevant experience in process improvement and people management.
• Knowledge of project and change management, learning and development strategy creation and delivery, curriculum development, and training delivery and execution.
• Proficiency in Microsoft Office applications such as Outlook, Excel, PowerPoint, Word, and Visio.
• Advanced knowledge of Oracle, CRM, and other business tools.
• In-depth knowledge of Customer Care business processes.

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.