Lead Generation Admin: Work from Home

Cyberbacker Careers; Makati; On-site; PHP 335,000 - 502,000; Full time

Job summary

Cyberbacker Careers in Makati, Philippines seeks a detail-oriented support lead generation specialist to manage leads, maintain the CRM, and ensure timely responses, helping agents convert prospects into clients.

The role emphasizes training, data tracking, and building dashboards in Google Sheets to measure performance. You will collaborate with the team to optimize lead workflows and improve conversion rates through proactive outreach.

Qualifications

• Experience coordinating and managing sales leads.
• Ability to train agents on CRM features.
• Strong organization and follow-through.

Responsibilities

• Manage leads and the CRM.
• Answer CRM questions from agents and provide training.
• Nurture leads through email and text until ready.
• Run daily monitoring of agent activity.
• Generate reports on agent productivity.
• Create lead databases and dashboards in Google Sheets.

Skills

Lead management

CRM proficiency

Training delivery

Reporting & analytics

Google Sheets

Tools

CRM software

Google Sheets

Job description

Support lead generation and conversion with precision. This role is great for tech-savvy individuals who love optimizing systems.

Responsibilities

• Manage leads and the CRM.
• Report issues with CRM by calling the hotline.
• Answer CRM-related questions from agents and provide training if needed.
• Service inbound leads from sign calls and online sources and determine where they are in the buying/selling process.
• Immediate response and scrubbing of the leads. (adding labels, activating drip campaigns, sending welcome text or emails, assigning lead to agents)
• Build follow-up process for the agents.
• Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent.
• Re-assigning leads to an agent once appointment is set.
• Daily monitoring of agent activity.
• Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks.
• Generate report regarding Agent’s productivity and accountability.
• Build trackers and dashboard through Google Sheets.
• Track referrals and prepare referral forms.
• Create Lead Database for backup in case something happens with the CRM.
• Database and Pipeline Tool Management.
• Upload leads to dialer and schedule showings for agents.
• Cascade updates regarding incoming CRM-training or webinar and team announcement.

Requirements

• Tech-savvy and responsive
• Highly organized with strong follow-through