Lead Enterprise Application Support & Incident Management

eBiZolution Incorporated; Makati; Vor Ort; PHP 1.000.000 - 1.800.000; Vollzeit

Zusammenfassung

eBiZolution Incorporated in the Philippines is seeking an Application Support Lead to oversee enterprise applications on-site, ensuring stability, availability, and timely incident resolution.

You will coordinate with development, infrastructure, cybersecurity, project teams, and vendors, while mentoring engineers and analysts and driving continuous improvement through root cause analysis and preventive actions.

Qualifikationen

• Bachelor's degree in Computer Science, IT, Computer Engineering, or related field.
• 5–8 years in production or application support roles.
• 3–6 years in a supervisory/lead position overseeing support teams.
• Experience with mission-critical enterprise apps in 24/7 environments.
• Hands-on with Oracle, SQL Server, PostgreSQL, AWS/Amazon RDS and ITSM tools.

Aufgaben

• Lead daily application support activities for enterprise systems.
• Ensure availability, performance, reliability, and service continuity.
• Act as primary escalation point for critical incidents and issues.
• Lead troubleshooting using logs, monitoring alerts, and performance data.
• Manage major incident for high-priority issues and perform root cause analysis.
• Coordinate releases, patches, deployments, and production changes.
• Collaborate with development teams to fix defects and improve quality.
• Ensure tickets meet SLAs/KPIs and provide on-call support when needed.

Kenntnisse

Application support

Leadership

Incident management

Root cause analysis

Production support

DevOps

ITIL

Ausbildung

Bachelor's degree in computer science / IT / engineering

Tools

ServiceNow

Jira

SQL

Jobbeschreibung

eBiZolution Incorporated in the Philippines is seeking an Application Support Lead to oversee enterprise applications on-site, ensuring stability, availability, and timely incident resolution.

You will coordinate with development, infrastructure, cybersecurity, project teams, and vendors, while mentoring engineers and analysts and driving continuous improvement through root cause analysis and preventive actions.