Senior Production & App Support Lead

Confidential; Makati; Hybrid; PHP 180.000 - 320.000; Vollzeit

Zusammenfassung

Confidential in the Philippines seeks a Support Lead to steer a hybrid team of Application and Engineering Support professionals responsible for stability, availability, and performance of critical platforms and services.

The role serves as a key escalation point for major incidents, collaborating with cross‑functional technology and business teams to drive reliability through monitoring, automation, and ITSM practices.

Qualifikationen

• 8+ years in Application/Production/Engineering Support or IT Operations.
• Experience leading technology support or engineering teams.
• Strong in Major Incident Management, Problem Management, RCA.
• Experience with enterprise apps in cloud or on‑prem.
• Solid ITSM knowledge and incident handling experience.
• Experience with monitoring/observability tools.
• Knowledge of Linux/Unix and Windows environments.
• Scripting/automation skills (Python/PowerShell/Shell).
• Excellent stakeholder management and leadership skills.

Aufgaben

• Lead day-to-day production support operations including incidents and service requests.
• Own resolution of critical production incidents with root cause analysis and permanent fixes.
• Provide coaching and development for support and engineering staff.
• Drive stability through monitoring, observability, automation, and proactive maintenance.
• Collaborate with Engineering, Product, Infrastructure, and Cybersecurity to ensure production readiness for releases.
• Uphold ITSM, Incident, Change, and Problem Management practices.
• Champion automation and continuous improvement to boost reliability and efficiency.

Kenntnisse

Leadership

Incident Mgmt

Stakeholder mgmt

Communication

People leadership

Observability tools

Tools

Monitoring tools

Observability tools

Databases

APIs

Linux/Unix

Windows

Python

PowerShell

Shell scripting

Jobbeschreibung

Confidential in the Philippines seeks a Support Lead to steer a hybrid team of Application and Engineering Support professionals responsible for stability, availability, and performance of critical platforms and services.

The role serves as a key escalation point for major incidents, collaborating with cross‑functional technology and business teams to drive reliability through monitoring, automation, and ITSM practices.