Application Support Engineer — Drive uptime & cross-team impact

Ubiquity; Pateros; On-site; PHP 420,000 - 540,000; Full time

Job summary

Ubiquity in the Philippines is seeking an Application Support Engineer to be the first line of contact for issues, ensuring uptime of business systems, identity services, and internal tools. The role covers L1/L2 triage, troubleshooting, integrations, documentation, and training.

You will work with local and international teams, perform maintenance, write runbooks, and deliver dashboards and reports using SQL-based data.

Qualifications

• 2+ years in Application Support or IT operations.
• Experience in ITIL-aligned environment (incidents, problems, changes).
• Knowledge of MySQL/MSSQL and writing queries for troubleshooting and reporting.
• Experience with Google Workspace administration and cloud (GCP/AWS).
• Knowledge of identity and access management concepts: SSO, OIDC/SAML, LDAP/Active Directory.

Responsibilities

• Provide application support and initial triage for all tickets and requests.
• Diagnose and resolve application, access, and integration issues; escalate when needed.
• Support system integrations (SSO/identity integrations).
• Administer internal platforms (ServiceDesk Plus, XWiki, RocketChat, Google Workspace).
• Manage ticketing system and maintain knowledge base.

Skills

Troubleshooting

Communication

After-hours support

SQL

Windows

Linux

ITIL

SLA awareness

Tools

ServiceDesk Plus

Zendesk

Freshservice

ServiceNow

Docker

nginx

Zabbix

Google Workspace

Postman

curl

MySQL

MSSQL

Job description

Ubiquity in the Philippines is seeking an Application Support Engineer to be the first line of contact for issues, ensuring uptime of business systems, identity services, and internal tools. The role covers L1/L2 triage, troubleshooting, integrations, documentation, and training.

You will work with local and international teams, perform maintenance, write runbooks, and deliver dashboards and reports using SQL-based data.