Lead Engineer

AImagineers; Taguig; Hybrid; PHP 1,228,000 - 1,339,000; Full time

Benefits offered by this job

Yearly bonus

13th-month pay

HMO from day one

Connectivity and power allowance

Company MacBook and licences

Tenure bonuses at 12 and 24 months

15 days vacation leave

15 days sick leave

Job summary

AImagineers is seeking an experienced Operations Leader to own delivery quality and incident management across multiple client projects. You will chart standards, coach engineers, and guide the incident response, ensuring top-tier service for engineers and clients alike.

You will work remotely from the Philippines with occasional meetups in BGC, Taguig, following Australian business hours with a Manila day shift and on-call escalation for critical incidents.

Qualifications

• 8+ years in systems administration or managed service delivery.
• 3+ years leading engineers and setting standards.
• Have run incident calls and written post-incident reviews.
• Clear written and spoken English with clients and engineers.
• Two internet connections at home with power backup and a quiet workspace.

Responsibilities

• Own delivery quality across all clients: runbook standards and audits.
• Lead critical incidents as incident commander and write post-incident reviews.
• Be the escalation point for engineers and for clients.
• Coach engineers with monthly one-to-ones and 18-month plans.
• Run the technical part of hiring: practical exercises and interviews.
• Approve leave and cover plans to keep all seats covered.
• Maintain tools and security baselines across clients.
• Track performance and conduct probation reviews.
• Report delivery health and risks to the founder.
• Hands-on with tools for complex projects.

Skills

Team leadership

Incident management

Documentation standards

English communication

Education

ITIL 4 Foundation

AZ-104 certification

AZ-305 certification

MS-102 certification

Tools

Microsoft 365

Entra ID

Intune

Azure

Syncro

Job description

Set the standard for every engineer we hire, and make it stick.

You are our first operations leader, and one of the most important hires we will ever make. Every engineer escalates to you. Every runbook meets your standard. Every critical incident runs on your call.

You set the bar, coach the people and run the incidents, so the founder can step out of daily delivery. As the client base grows, the way this team works will be the way you built it.

You work remotely, with occasional meetups in BGC, Taguig. Hours are Australian business hours, a Manila day shift, plus on-call escalation for critical incidents.

Pay

Monthly compensation package: PHP 110,000 to 120,000. Placement within the range is based on our technical assessment.

Why people join us

• Build it, do not inherit it. We are early. The standards, the habits and the culture you set now are the ones the next hundred people will work by.
• Direct line to the founder. No layers of management and no approval chains. You bring the problem and the fix, and we decide together, fast.
• AI-equipped from day one. A company MacBook, Claude, and Syncro with AI tooling built in. You learn the way the best IT teams will work for the next ten years, and you get paid while you learn it.
• A tour of duty, with a promotion in sight. You agree an 18-month plan with us: the outcome you own, the certification you will earn, and the role you move to next. At month 12 we sit down together and plan your next tour.
• Strong pay, always on time. We aim to pay in the top quarter of the Philippine market for every role. Payroll is never late. We fund your certifications, and we pay tenure bonuses at 12 and 24 months.

What you will do

• Own delivery quality across all clients: runbook standards, quality reviews and monthly runbook audits
• Lead critical incidents as incident commander, and write the post-incident review
• Be the escalation point for engineers, and the technical escalation point for clients
• Coach engineers in monthly one-to-ones, and agree each engineer’s 18-month development plan
• Run the technical part of hiring: practical exercises, panels and assessment of recorded interviews
• Approve leave and cover plans with the Service Coordinator, so every seat is always covered
• Maintain the standard tool set and the security baseline across clients
• Track engineer performance and probation standards, and run probation reviews
• Report delivery health, risks and capacity to the founder
• Keep your hands on the tools for complex work and team projects

Core requirements

• 8+ years in systems administration or managed service delivery, including 3+ years leading engineers
• You have set documentation and quality standards that a team actually followed
• You have run incident calls and written post-incident reviews
• Deep Microsoft 365, Entra ID, Intune and Azure knowledge
• Clear, direct written and spoken English, with clients and with engineers
• Two separate internet connections at home, power backup for at least 2 hours, and a quiet private workspace

Strong signals we look for

• People you led were promoted
• You fix the process that caused an incident, as well as the incident
• You can tell a client “no, and here is a better option” and keep the relationship

Good to have

• ITIL 4 Foundation
• MS-102, AZ-104 or AZ-305 certification
• Experience with Syncro or another RMM or PSA tool

Pay and benefits

• A yearly bonus tied to client retention and service targets
• 13th-month pay, plus SSS, PhilHealth and Pag-IBIG
• HMO from your first day, extended to one dependent from your second year
• A monthly connectivity and power allowance
• Company MacBook, Claude and every licence the job needs
• Tenure bonuses at 12 and 24 months
• 15 days vacation leave and 15 days sick leave a year from regularisation

Growth

• A certification and leadership learning budget
• Direct access to the founder, and a real say in how the business is built
• A path to Head of Engineering as the business grows

About us

AImagineers Managed IT runs the IT of growing businesses in Australia and New Zealand, most with 20 to 150 staff. Each client has a named engineer who knows the business and works its hours.

A team stands behind every engineer: a Lead Engineer for escalations, a backup engineer for leave, specialists in cloud, security and AI, and a service coordinator. All of it is delivered from the Philippines, fully remote.

AImagineers Managed IT is part of AImagineers Software Philippines OPC, an AI engineering studio based in BGC, Taguig.

How we hire

We aim to decide within about 2 weeks.

• Screen (days 0–3): CV review and a 30-minute call.
• Practical (days 3–6): you lead a mock critical incident, review a junior engineer’s runbook, and assess a recorded candidate interview.
• Panel (days 6–9): with the founder, on leadership, standards and how you would build the team.
• Offer (around day 12), then a background check, references from people you led, and a home-setup check.