Extended-Hours Engineer

AImagineers; Manila; Híbrido; PHP 837 000 - 949 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Night differential 10%

HMO from day 1

13th month pay

SSS/PhilHealth/Pag-IBIG

Connectivity allowance

Company MacBook and AI tooling

Resumo da oferta

AImagineers Managed IT is seeking an experienced night-shift Systems Administrator to monitor after-hours and 24/7 coverage for Australian and NZ clients from the Philippines. You will handle alerts, urgent tickets, and overnight maintenance, delivering clean handovers and ensuring smooth day-shift handoffs.

You will work with AI-enabled tools and maintain high reliability, with potential for day-shift progression.

Qualificações

• 5+ years of systems administration or NOC/24/7 service desk experience.
• Strong Microsoft 365, Entra ID and Intune skills with solid networking fundamentals.
• Proven track record on night shifts and maintaining sharpness.
• Calm, structured escalation and excellent written handovers.
• Two separate internet connections at home, power backup for at least 2 hours, and a quiet private workspace.

Responsabilidades

• Monitor alerts in Syncro and Huntress for after-hours and 24/7 coverage.
• Respond to urgent tickets and outages within after-hours response times.
• Follow client runbooks to fix or contain issues.
• Escalate to on-call Lead Engineer or Security Engineer with clear notes.
• Run scheduled maintenance, patching, and changes in overnight windows.
• Check overnight backups and raise any failures.
• Write a clear handover for each day engineer before shift starts.
• Update runbooks when gaps are found.
• Use Claude and Syncro automation to triage faster.

Conhecimentos

Microsoft 365

Entra ID

Intune

Networking fundamentals

Night shift experience

Systems administration

Dual internet at home

Power backup

Formação académica

MS-102 certification

SC-200 certification

Ferramentas

Huntress

Defender

Syncro

Claude

Descrição da oferta de emprego

Own the night, and hand the day team a clean slate every morning.

Let us be straight with you: this is a night-shift role. Most shifts fall between 10:00 PM and 7:00 AM Manila time, with a fair rotation of weekends. Rosters are published in advance, so you can plan your life.

While Australia and New Zealand sleep, you are the one keeping their businesses safe. You watch the alerts, handle the urgent tickets, run the overnight maintenance and leave a handover so clean the day engineer can act without a single question.

Every hour between 10:00 PM and 6:00 AM earns a 10% night differential on top of your package. And when a day-shift Senior seat opens, you have first claim to move across.

You are an AImagineers employee, never a contractor on loan. AImagineers directs and supports your work, sets the standard and stands behind you. The client tells us what they need, and we agree together how it is done well.

Pay

Monthly compensation package: PHP 75,000 to 85,000, plus 10% night differential. Placement within the range is based on our technical assessment.

Why people join us

• A day shift, for real. Australian hours run from about 6:00 AM to 3:00 PM in Manila. Most offshore IT jobs for Australia and the US run all night. Ours finish in time for dinner.
• AI-equipped from day one. A company MacBook, Claude, and Syncro with AI tooling built in. You learn the way the best IT teams will work for the next ten years, and you get paid while you learn it.
• A tour of duty, with a promotion in sight. You agree an 18-month plan with us: the outcome you own, the certification you will earn, and the role you move to next. At month 12 we sit down together and plan your next tour.
• Strong pay, always on time. We aim to pay in the top quarter of the Philippine market for every role. Payroll is never late. We fund your certifications, and we pay tenure bonuses at 12 and 24 months.
• You belong here. Weekly team calls, monthly meetups in BGC, and client praise passed on to you by name. You are part of AImagineers, never a contractor on loan.

What you will do

• Monitor alerts in Syncro and Huntress for clients on after-hours and 24/7 cover
• Respond to urgent tickets and outages within the after-hours response times
• Follow each client’s runbooks to fix or contain issues
• Escalate to the on-call Lead Engineer or Security Engineer when needed, with clear notes
• Run scheduled maintenance, patching and changes in agreed overnight windows
• Check overnight backups and raise any failures
• Write a clear handover for each day engineer before their shift starts
• Update runbooks when you find a gap
• Use Claude and Syncro automation to triage faster

Core requirements

• 5+ years of systems administration, or NOC and 24/7 service desk experience
• Strong Microsoft 365, Entra ID and Intune skills, and solid networking fundamentals
• A proven record on night shifts: you have done it before and you know how to stay sharp
• Calm, structured escalation and excellent written handovers
• Two separate internet connections at home, power backup for at least 2 hours, and a quiet private workspace

Strong signals we look for

• You prefer working nights and have a routine that supports it
• You know when to fix something yourself and when to wake someone up
• Your handover notes let the next engineer act without asking a question

Good to have

• MS-102 or SC-200 certification
• Experience with EDR alert triage in Huntress, Defender or similar
• Experience across several clients at a managed service provider

Pay and benefits

• 10% night differential on every hour between 10:00 PM and 6:00 AM, paid on top of your package
• Rest-day and holiday work paid at the legal premium rates
• A team bonus when the team meets its yearly service targets
• 13th-month pay, plus SSS, PhilHealth and Pag-IBIG
• HMO from your first day, extended to one dependent from your second year
• A monthly connectivity and power allowance
• Company MacBook, Claude and every licence the job needs
• Tenure bonuses at 12 and 24 months
• 15 days vacation leave and 15 days sick leave a year from regularisation

Growth

• Funded certifications: MS-102 or SC-200 in your first year
• An 18-month development plan, with the option to move to a day-shift Senior seat when one opens

About us

AImagineers Managed IT runs the IT of growing businesses in Australia and New Zealand, most with 20 to 150 staff. Each client has a named engineer who knows the business and works its hours.

A team stands behind every engineer: a Lead Engineer for escalations, a backup engineer for leave, specialists in cloud, security and AI, and a service coordinator. All of it is delivered from the Philippines, fully remote.

AImagineers Managed IT is part of AImagineers Software Philippines OPC, an AI engineering studio based in BGC, Taguig.

How we hire

We aim to decide within about 10 days.

• Screen (days 0–3): CV review, a 15-minute call and a short written English sample.
• Practical (days 3–5): the Senior lab practical, plus a night-scenario exercise. You get three alerts at 2:00 AM and decide what to do.
• Panel (days 5–7): with the Lead Engineer, including your handover note from the exercise.
• Offer (around day 10), then a background check and a home-setup check.