IT Support Engineer

AImagineers; Manila; Teletrabalho; PHP 446 000 - 558 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

13th-month pay

HMO from day 1

Connectivity & power allowance

MacBook + licenses

Tenure bonuses at 12 and 24 months

15 days vacation leave

15 days sick leave

SSS, PhilHealth, Pag-IBIG

Resumo da oferta

AImagineers is hiring for an IT support role based in the Philippines, serving Australian clients with Manila daytime hours. You will work directly with a named client and a full team behind you, learning MS 365, Entra ID, and Intune while using AI tooling.

A structured 18‑month plan guides your growth toward Senior Systems Administrator. We offer a clear promotion path, timely pay, and bonuses on client renewals, plus certifications funded by the company.

Qualificações

• 2+ years of L1–L2 IT support for foreign clients (Australia, New Zealand, the US or the UK preferred)
• Clear written and spoken English, and calm on the phone with a frustrated user
• Two separate internet connections at home, power backup for at least 2 hours, and a quiet private workspace
• Experience with Microsoft 365 administration and Entra ID lifecycle

Responsabilidades

• Resolve user tickets in Syncro within the client’s response times
• Set up and remove users: Microsoft 365 accounts, Entra ID, licences, mailboxes and devices
• Support Windows and macOS laptops, printers, Teams and business applications
• Enrol and manage devices in Intune following the Senior engineer’s baseline
• Check patching and backup reports and escalate issues
• Call internet providers and software vendors until issues are closed
• Write runbooks for repeatable fixes
• Use Claude and Syncro automation to fix repeat issues
• Escalate out-of-scope items to the Lead Engineer with clear notes

Conhecimentos

IT support

English communication

Remote work setup

Ferramentas

Syncro

Microsoft 365

Entra ID

Intune

Claude

PowerShell

Descrição da oferta de emprego

Be the person a whole office is glad to hear from.

When a laptop dies at 8:00 AM in Sydney, you are the first call, and the last one they need to make. You look after one client, or up to three smaller ones: accountants, lawyers, engineers and office teams who know you by name and trust you with their day.

This is where great engineers start. You fix things properly, you write it down so it never breaks the same way twice, and you learn Microsoft 365, Intune and endpoint management on real businesses. Strong Support Engineers move up to Senior Systems Administrator, usually within 18 to 24 months.

You work Australian business hours: about 6:00 AM to 3:00 PM Manila time, or 7:00 AM to 4:00 PM when Australia is not on daylight saving. That is a day shift in Manila. No graveyard shift for Australian clients. New Zealand seats start around 4:00 AM and earn night differential for the hours before 6:00 AM.

You are an AImagineers employee, never a contractor on loan. AImagineers directs and supports your work, sets the standard and stands behind you. The client tells us what they need, and we agree together how it is done well.

Pay

Monthly compensation package: PHP 40,000 to 50,000. Placement within the range is based on our technical assessment.

Why people join us

• A day shift, for real. Australian hours run from about 6:00 AM to 3:00 PM in Manila. Most offshore IT jobs for Australia and the US run all night. Ours finish in time for dinner.
• Your own client, and a whole team behind you. One business to master, whose owner knows your name. Behind you stand a Lead Engineer, a backup engineer who covers your leave, and specialists in cloud, security and AI. Staffing agencies hand you a client and nothing else. We hand you a team.
• AI-equipped from day one. A company MacBook, Claude, and Syncro with AI tooling built in. You learn the way the best IT teams will work for the next ten years, and you get paid while you learn it.
• A tour of duty, with a promotion in sight. You agree an 18-month plan with us: the outcome you own, the certification you will earn, and the role you move to next. At month 12 we sit down together and plan your next tour.
• Their win is your win. When your client renews, you get a bonus. Good work is noticed and paid for here.
• Strong pay, always on time. We aim to pay in the top quarter of the Philippine market for every role. Payroll is never late. We fund your certifications, and we pay tenure bonuses at 12 and 24 months.

What you will do

• Resolve your users’ tickets in Syncro within the response times agreed with the client
• Set up and remove users: Microsoft 365 accounts, Entra ID, licences, mailboxes and devices
• Support Windows and macOS laptops, printers, Teams and everyday business applications
• Enrol and manage devices in Intune, following the Senior engineer’s baseline
• Check patching and backup reports, and raise anything that fails
• Call internet providers and software vendors for the client, and follow each issue until it is closed
• Write runbooks so that anyone in the team can repeat your fix
• Use Claude and Syncro automation to fix repeat issues faster
• Escalate anything outside your scope to the Lead Engineer early, with clear notes

Core requirements

• 2+ years of L1–L2 IT support for foreign clients (Australia, New Zealand, the US or the UK preferred)
• Working knowledge of Microsoft 365 administration and the Entra ID user lifecycle
• Confident support of Windows and macOS
• Clear written and spoken English, and calm on the phone with a frustrated user
• Two separate internet connections at home, power backup for at least 2 hours, and a quiet private workspace

Strong signals we look for

• Your ticket notes make sense to the next person who reads them
• You have fixed a problem permanently instead of fixing it every week
• You can explain a technical fix to a non-technical person in two sentences

Good to have

• MS-900 or MD-102 certification
• Experience with an RMM or PSA tool such as Syncro, NinjaOne, ConnectWise or Datto
• Basic PowerShell

Pay and benefits

• A bonus each time your client renews
• 13th-month pay, plus SSS, PhilHealth and Pag-IBIG
• HMO from your first day, extended to one dependent from your second year
• A monthly connectivity and power allowance
• Company MacBook, Claude and every licence the job needs
• Tenure bonuses at 12 and 24 months
• 15 days vacation leave and 15 days sick leave a year from regularisation

Growth

• Funded certifications: MS-900, then MD-102, in your first year
• An 18-month development plan with a named next step: Senior Systems Administrator

About us

AImagineers Managed IT runs the IT of growing businesses in Australia and New Zealand, most with 20 to 150 staff. Each client has a named engineer who knows the business and works its hours.

A team stands behind every engineer: a Lead Engineer for escalations, a backup engineer for leave, specialists in cloud, security and AI, and a service coordinator. All of it is delivered from the Philippines, fully remote.

AImagineers Managed IT is part of AImagineers Software Philippines OPC, an AI engineering studio based in BGC, Taguig.

How we hire

We aim to decide within about 10 days.

• Screen (days 0–3): CV review, a 15-minute call and a short written English sample.
• Practical (days 3–5): a live ticket simulation, plus a written reply to an Australian user.
• Panel (days 5–6): with the Lead Engineer, including writing a short runbook.
• Client meeting (days 8–10): shortlisted candidates meet the client. It is a conversation about fit, not a technical exam. AImagineers makes the final decision.
• Offer (around day 10), then a background check and a home-setup check.