Lead Conversion Specialist – Medical Aesthetics / Plastic Surgery | Permanent WFH

BizForce; Metro Manila; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Permanent Work From Home

Leave Credits

Monetary Allowance

Annual Bonus

Weekly Paychecks

Fixed Weekends Off

Thriving Company Culture with Autonomy

Specialized Training Programs

Competitive Salary

Job summary

BizForce is seeking a highly motivated Lead Conversion Specialist to manage inbound calls, texts, web inquiries, and other prospective patient leads. The goal is to convert qualified prospects into scheduled consultations and appointments while delivering exceptional customer service.

The ideal candidate excels in sales and closing skills, builds rapport quickly, and can discuss services and next steps confidently.

Qualifications

• Excellent English communication both written and verbal.
• Strong interpersonal and professional phone presence.
• 1+ year in phone-based sales, inbound sales, lead conversion or appointment setting.
• Proven ability to convert inbound inquiries into appointments or consultations.
• Experience with medical practice management systems or CRM is required.

Responsibilities

• Respond promptly to inbound calls, texts, web inquiries and other leads.
• Engage prospects and build trust from the first interaction.
• Identify needs and aesthetic goals to guide scheduling.
• Educate prospects using approved guidelines and services.
• Ask for the appointment and guide leads through scheduling.
• Schedule consultations per provider guidelines and ensure clarity of details.
• Document lead interactions and outcomes in the practice system.
• Maintain HIPAA compliance and secure handling of patient information.

Skills

Excellent English communication

Interpersonal skills

Phone-based sales

Lead conversion & appointment setting

Follow-up & time management

Attention to detail

Fast-paced environment

Education

High school diploma or equivalent

Tools

EMR/EHR/CRM

Medical scheduling software

Job description

We are seeking a highly motivated, sales-driven Lead Conversion Specialist to join a fast-paced medical aesthetics, med spa, or plastic surgery practice.

The Lead Conversion Specialist is responsible for managing inbound calls, texts, web inquiries, and other prospective patient leads, with the primary goal of converting qualified prospects into scheduled consultations and appointments.

This role combines exceptional customer service with strong sales and closing skills. The ideal candidate can quickly build rapport, understand a prospective patient's aesthetic goals, address concerns and objections, confidently discuss services and next steps, and guide the patient toward booking an appointment.

Key Responsibilities

Lead Management & Conversion

• Respond promptly and professionally to inbound calls, texts, web leads, and other prospective patient inquiries.
• Engage prospective patients and establish trust from the first interaction.
• Identify patient needs, aesthetic goals, concerns, and interest in available services.
• Educate prospective patients using approved practice information and guidelines.
• Recommend the appropriate consultation or appointment based on the patient's needs.
• Confidently ask for the appointment and guide qualified leads through the scheduling process.
• Convert inbound inquiries into scheduled consultations and appointments.
• Follow up consistently with leads who do not schedule during the initial interaction.
• Re-engage qualified leads through timely calls, texts, and other approved communication channels.

Sales & Objection Handling

• Identify and address common objections related to pricing, timing, availability, services, and patient hesitation.
• Communicate the value of consultations and services without making unauthorized clinical claims.
• Use active listening and consultative selling techniques to understand patient motivations.
• Create urgency appropriately and professionally to encourage qualified prospects to take the next step.
• Maintain a confident, persuasive, and patient-centered approach throughout the sales process.
• Consistently work toward established lead conversion and appointment-setting targets.

Scheduling & Patient Experience

• Schedule consultations and appointments accurately according to provider and practice guidelines.
• Ensure patients understand appointment details, requirements, and next steps.
• Deliver a polished and professional experience that reflects the practice's brand.
• Coordinate with front-office staff, providers, and clinical teams when necessary.
• Handle inquiries with empathy, professionalism, and discretion.

Documentation & Systems

• Accurately document lead interactions, patient information, conversations, appointment outcomes, and follow-up activities.
• Maintain accurate records in the practice's EMR, EHR, CRM, or practice management system.
• Track lead status and ensure no qualified lead is left without appropriate follow-up.
• Navigate multiple systems and communication platforms efficiently.
• Maintain strict patient confidentiality and comply with HIPAA and applicable privacy requirements.

Qualifications

• Excellent English communication skills, both verbal and written.
• Exceptional interpersonal and communication skills.
• Confident, polished, and professional phone presence.
• 1+ year of experience in phone-based sales, inbound sales, lead conversion, appointment setting, call center, or customer service.
• Proven ability to convert inbound inquiries into appointments, consultations, or sales.
• Experience using a medical practice management system, EMR, EHR, CRM, or medical scheduling software is required.
• Strong active listening, objection-handling, and closing skills.
• Comfortable discussing pricing and confidently asking prospective patients to schedule.
• Strong follow-up, time management, and organizational skills.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong attention to detail and accurate data-entry skills.
• Ability to quickly learn and navigate multiple software platforms.
• Understanding of patient confidentiality and HIPAA requirements.
• Amenable to work during US hours
• Must be willing to undergo a background check as part of the hiring process.

Perks

• Permanent Work From Home
• Leave Credits
• Monetary Allowance
• Annual Bonus
• Weekly Paychecks
• Fixed Weekends Off
• Thriving Company Culture with Complete Autonomy
• Exclusive Specialized Training Programs
• Unlock Your Potential with a Highly Competitive Salary

Who are we?

BizForce is one of the fastest-growing global outsourcing companies in the world, founded in the US in Tucson, Arizona and is now operational in PH!

Our Commitment to delivering high-quality results for our clients and the only way to do that is ensuring a rewarding, respectful and productive experience for our employees. We hold the same values for both our customers and our employees.