Sales & Customer Relations Officer

Lemeur OPC; Quezon City; On-site; PHP 450,000 - 750,000; Full time

Benefits offered by this job

Bereavement Leave

Birthday Leave

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

Le Meur is seeking a SCR Specialist to drive clinic revenue through strategic patient consultations, personalized treatment planning, and proactive relationship management. You will manage the VIP patient journey, convert inquiries into bookings, and push premium skincare lines like Youth 360 by meeting monthly targets.

You will work on-site in Quezon City with 1–3 years’ experience in high-ticket sales in the aesthetic or luxury wellness sector, using CRM tools to track pipelines and patient

Job description

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Bereavement Leave, Birthday Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

Job Purpose

The SCR Specialist is responsible for driving clinic revenue through strategic patient consultations, personalized treatment planning, and proactive relationship management. This role ensures that every patient's aesthetic journey is curated, tracked, and optimized for the best results and maximum lifetime value.

Key Responsibilities

• Sales Conversion: Transform initial consultations into comprehensive treatment plans, focusing on high-value services such as Ultherapy, Exosome therapies, and curated "Youth 360" packages.
• Patient Journey Management: Act as the dedicated point of contact for VIP clients, guiding them through their long‑term aesthetic goals and ensuring they adhere to their recommended schedules.
• Lead Management: Proactively follow up on inquiries from social media, website leads, and walk‑ins to convert interest into confirmed bookings.
• Retention & Re-engagement: Analyze patient databases to identify "lapsed" clients and execute re‑engagement campaigns or loyalty offers to bring them back to the clinic.
• Product Advocacy: Meet monthly sales targets for Le Meur's premium retail skincare line by educating patients on post‑treatment maintenance.
• Market Intelligence: Provide feedback to management regarding patient concerns, competitor offerings, and the effectiveness of current clinic promotions.

Qualifications

• Experience: Minimum of 2-4 years in high‑ticket sales, preferably within the aesthetic, luxury wellness, or dermatological industry.
• Communication: Exceptional persuasive communication and negotiation skills, with the ability to explain complex clinical procedures in an accessible, aspirational manner.
• Analytical Skills: Proficient in using CRM (Customer Relationship Management) tools to track sales pipelines and patient history.
• Attributes: Target‑driven mindset, high level of empathy, and the ability to build immediate rapport with a discerning, high-net-worth clientele.

Working Location

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