Lead CMDB & BMC Discovery for Service Mapping

WTW; Taguig; In loco; PHP 1.000.000 - 2.000.000; Tempo pieno

Descrizione del lavoro

WTW seeks a CMDB & BMC Discovery Manager to lead design, governance, and operation of the CMDB across ICT technology. You will transform data into trusted, auditable configuration information to support service operations and regulatory requirements.

You will collaborate with Service, Engineering, Tooling, and Data teams to mature service mapping, governance, and ITSM integration, ensuring CMDB remains a trusted operational asset.

Competenze

• Experience with BMC Discovery (ADDM/Helix) and CMDB platforms.
• Strong understanding of CMDB data models, reconciliation, and governance.
• Experience embedding CMDB into ITSM processes (Incident, Change, Problem).
• Knowledge of infrastructure, cloud (Azure/AWS), and application architectures.
• Proven ability to implement data quality controls and KPIs.
• Strong stakeholder management, communication, and collaboration skills.

Mansioni

• Define and govern the CMDB model: Establish CI classes, relationships, lifecycle processes, and ownership aligned to ITIL and service architecture.
• Own BMC Discovery capability: Manage platform configuration, coverage, and integration to ensure accurate, reconciled data flows into the CMDB.
• Assure data quality (not ownership): Implement controls, validation, and KPIs to ensure CMDB data is complete, accurate, and auditable; drive remediation with domain teams.
• Embed CMDB into operations: Enable dependency visibility across Incident, Problem, Change, and Major Incident processes to improve impact assessment and recovery.
• Drive service mapping and dependency modelling: Build and mature service models that reflect real-world relationships across applications, infrastructure, and third parties.
• Support risk and regulatory outcomes: Ensure CMDB supports resilience requirements, auditability, and traceability (e.g. DORA, ISO).
• Lead continuous improvement: Track CMDB health, define maturity roadmap, and drive adoption across technology teams.
• Collaborate and influence: Partner with Service, Engineering, Tooling, and Data teams as the CMDB/Discovery SME, ensuring the CMDB is a trusted operational asset.

Conoscenze

BMC Discovery

CMDB modeling

ITSM processes

Cloud infrastructure

Data quality

Stakeholder mgmt

Cross-functional collaboration

Strumenti

BMC Helix

Remedy

Axonious

Descrizione del lavoro

WTW seeks a CMDB & BMC Discovery Manager to lead design, governance, and operation of the CMDB across ICT technology. You will transform data into trusted, auditable configuration information to support service operations and regulatory requirements.

You will collaborate with Service, Engineering, Tooling, and Data teams to mature service mapping, governance, and ITSM integration, ensuring CMDB remains a trusted operational asset.