CMDB & Discovery Lead: Service Mapping & ITSM Champion

WTW; Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Job summary

WTW is seeking a CMDB & BMC Discovery Manager in the Philippines to lead the design, governance, and operationalisation of the CMDB across ICT Technology. The role focuses on transforming BMC Discovery data into trusted configuration data that supports service operations, risk management, and regulatory requirements.

You will drive service mapping, dependency modelling, and integration with ITSM processes, collaborating with Service, Engineering, Tooling, and Data teams to embed the CMDB as a

Qualifications

• Strong experience with BMC Discovery (ADDM/Helix) and CMDB platforms such as BMC Helix or Remedy.
• Solid understanding of CMDB data models, reconciliation, and governance.
• Experience embedding CMDB into ITSM processes (Incident, Change, Problem).
• Knowledge of infrastructure, cloud (Azure/AWS), and application architectures.

Responsibilities

• Define and govern the CMDB model: establish CI classes, relationships, lifecycle processes, and ownership aligned to ITIL and service architecture.
• Own BMC Discovery capability: manage platform configuration, coverage, and integration to ensure accurate, reconciled data flows into the CMDB.
• Assure data quality: implement controls, validation, and KPIs to ensure CMDB data is complete, accurate, and auditable; drive remediation with domain teams.
• Embed CMDB into operations: enable dependency visibility across Incident, Problem, Change, and Major Incident processes to improve impact assessment and recovery.
• Drive service mapping and dependency modelling: build and mature service models that reflect real-world relationships across applications, infrastructure, and third parties.
• Support risk and regulatory outcomes: ensure CMDB supports resilience requirements, auditability, and traceability (e.g., DORA, ISO).
• Lead continuous improvement: track CMDB health, define maturity roadmap, and drive adoption across technology teams.
• Collaborate and influence: partner with Service, Engineering, Tooling, and Data teams as the CMDB/Discovery SME.

Skills

BMC Discovery

CMDB governance

ITSM processes

Cloud architectures

Data quality controls

Stakeholder management

Communication skills

Tools

BMC Helix

Remedy

Axonious

Job description

WTW is seeking a CMDB & BMC Discovery Manager in the Philippines to lead the design, governance, and operationalisation of the CMDB across ICT Technology. The role focuses on transforming BMC Discovery data into trusted configuration data that supports service operations, risk management, and regulatory requirements.

You will drive service mapping, dependency modelling, and integration with ITSM processes, collaborating with Service, Engineering, Tooling, and Data teams to embed the CMDB as a